Chris Barber describes The Grand Food Center, which he owns with partners Dan Klebba and Kevin Salus as “old school.” But it's the store's old school customer service that has kept the grocery, with locations in Glencoe and Winnetka, in business for 30 years. “We have customers for life,” Barber, …

(WOWT) — A CenturyLink customer is confused and frustrated with the billing process. The cable service is clear but Kim Stovie says the monthly bill has her seeing double. "I get two bills. One from Seattle and one from Phoenix Arizona,” she said. The bills have separate account numbers under …

Improved customer service. The proposal would require the IRS to develop and submit to Congress "a comprehensive customer service strategy." I'm not sure how this is different from the requirements outlined in the Omnibus bill, but I suspect it makes Congress feel better to see it on paper. Again. Read …

And Vanguard's employees are trained in an "all hands on deck" service mode when difficulties arise. "Vanguard may say that they are spending money on people and processes but they just can't seem to catch up to the service issues that continue to plague their operations," said Dan Wiener, editor …

London Hydro was given an award Tuesday evening for an online portal that helps builders better track work being done by the utility. London Hydro received the customer excellence award at a gala thrown by the Electricity Distributors' Association in Toronto. “We are thrilled that by working … Read More

I am a magnet when it comes to bad customer service experiences. It's uncanny how it finds me but I could fill a book with the stories. Being an expert, therefore, in the customer service arts, I am fully qualified to speak on the subject and cough up 250 words …

In a similar fashion, staff members use the Team Arrows portal to keep apprised of property promotional programs and other changes, learn about customer service and teamwork, as well as the history and culture of the Navajo people. Like customers, team members earn virtual currency for their … Read More

When you're just getting started, you'll probably find yourself too busy to handle all customer support on your own, but it may not be worth bringing on a full-time employee to handle it either. That's where Desk comes in. For an affordable monthly fee, you can get all-in-one customer service …

NAB subsidiary UBank has released details of 'RoboBrain', a new cognitive assistant based on IBM's Watson platform. The online-only bank said that RoboBrain was being used by its customer service team to rapidly respond to customer enquiries. UBank said the virtual assistant provides “one stop, … Read More

He explained that there are some specific areas that will be addressed by the programme, with improvement of customer service being the first component. “We have so far trained 73 frontline workers of the Victoria Jubilee and Kingston public hospitals in customer service delivery, because we … Read More