By 2020, 25% of the customer service and support operations will integrate with virtual customer assistant (VCA) or chatbot technology across engagement channels. The number stood at less than 2% in 2017, according to Gartner. A 2017 Gartner survey found that 84% of organisations are expected to … Read More

Apple, for example, is a brand that can hardly do any wrong in the minds of consumers when it comes to customer experience. When a customer purchases an iPhone, they know what they're getting – a sleek, easy-to-use, luxury product backed by a superior customer service experience. From the … Read …

“Construrama represents the advantages of being part of a global company such as CEMEX, while enabling us to offer the same high quality of customer service across different geographies,” said Andrés Jiménez, Distribution Channel Segment Regional Leader and President of CEMEX Panama. Read More

Chatbots are set to be integrated across a quarter of all customer service and support operations by 2020, Gartner has predicted. Despite less than 2 percent of businesses using virtual customer assistants (VCA) in 2017, the research firm believes the technology will become much more popular in the … Read More

"You can't tell us to be quiet, we are customers and we have the right to speak," said Lopez in response to the gas station employee. Lopez says that the employee also told the group to stop speaking Spanish. "He [referring to her co-worker] doesn't know what you are saying, …

As business offerings become more homogenous, customer service is one of the few remaining ways organisations are able to differentiate themselves. To get closer to customers, data has taken on critical importance. Data handling and analytics have become a key differentiator. Delivering a superior … Read More

Campus Carriers is a full-service solution for students that makes the campus moving process easy and economical. Students registered with Campus Carriers will have their belongings picked-up, stored for the summer and delivered to their new address-on or off campus-before the start of fall semester … Read More

Do you care about customer service or do you simply look for the cheapest price? It's an interesting question because many companies focus on their customer service, UK call centres and satisfaction pledges as a way of enticing and then retaining customers. Yet in the current economic fug we seem …

Are you an office all-rounder with a flair for customer service and social media who is looking for a role in a Leading Australian Kids Fashion Label? Do you have personality, … The right candidate will have exceptional customer service, conflict management and time management skills. They will have a … …

Thumbs up to awesome customer service on the Coast. 20th Feb … Abbie Wilkins gave a thumbs up to the Depot Espresso Cafe for their beautiful food and coffee as well as good customer service. "Staff are welcoming and friendly and remember the regular customers' names,” she said. "It is …