text therapy
Her therapist pointed her to a customer support line, which denied her claim to the seven day free trial (apparently they “don't offer the trial to everybody”). Customer service insisted that a total refund was out of the question; she at least had to pay for her first week, as …
CP introduces TempPro, one-stop-service for perishable products
Canadian Pacific Railway has launched CP TempPro™, for perishable products, expanding the company's business with perishable protective service (PPS) customers. Focused on products that require strict temperature settings, CP says its PPS fleet is one of the largest and most advanced in the … Read More
John Boos & Co. announces promotions
John Boos & Co. promoted Tara Spraker as John Boos Customer Service Manager and Lisa Sieben as Sales Support Manager. Spraker has been with John Boos & Co. since October 2007. She started in the order entry department, and later moved to customer service. She earned the position of … Read …
Fujitsu to Provide Customer Contact Point Platform to Shizuoka Bank for the Realization of Digital …
TOKYO, Feb 21, 2018 – (JCN Newswire) – Fujitsu today announced that it will provide Shizuoka Bank with its Fujitsu Finance Solution Finplex Customer Contact Point Platform FrontSHIP, Fujitsu's customer service platform for the finance industry. To be steadily phased in from October 2018, this solution … Read More
Frontier Communications under investigation after quality and billing complaints
The Minnesota Public Utilities Commission (PUC) recently opened an inquiry after "receiving a large volume of complaints related to the service quality, customer service, and billing practices of Frontier Communications," according to a regulatory filing. "After attempts to mediate these complaints, many … Read More
New system lets exhibitors order Cobo services online
based Telling Stone Software LLC for its Boomer Commerce platform that can be accessed on-site and remotely, Cobo Center General Manager Claude Molinari said. Cobo must pay an annual fee to upgrade and continue the service, which covers customer service support and other issues, he said. Read More
EDITORIAL: Survey says, there’s more you can do for your customers
Now your customers have to go somewhere else. It's a hassle. Jobber News recently asked readers of our sister publication, CARS Magazine, to complete a survey on what they would like to see from you in order to do their jobs better. Parts availability and customer service came up a …
An unexpected retailer is surging to be more popular than H&M, Kohl’s, and Macy’s
Respondents in the Market Force survey praised Lane Bryant for its customer service, store atmosphere, checkout speed, and the ease with which shoppers were able to find the correct sizes. But, it scored low on value for money. Outside of sale items, the current collection of dresses at Lane Bryant … …
Medal of Excellence Awarded to Atlanta-Based Customer Contact Center
Chime Solutions, a privately owned, certified minority and woman owned business provides U.S.-based customer contact services for its clients in a wide range of industries, including financial services, insurance, health care and telecommunications. Chime Solutions specializes in providing clients … Read More
Saud Bahwan Group conducts National Customer Relations Skills Contest
Muscat: Saud Bahwan Group (SBG) conducted the National Customer Relations Skills Contest on recently. Customer … Omanis are employed in various functional areas, including in leadership positions, in sales & marketing, service & parts, customer care, advertising, accounts, audit, instalment credit, … Read More