Have you ever needed to contact Amazon's customer service department and searched Google for the phone number? That's how some scammers are finding their victims these days. Fake customer service numbers are showing up in search results and on social media platforms, Clark.com has … Read More

PLEASANT PRAIRIE — Southwire Company LLC has announced plans to close its local customer service center, 11290 80th Ave. Southwire plans to relocate its Pleasant Prairie operations, including equipment and inventory, to existing distribution facilities in the U.S. and Canada. The transition is … Read More

For three months, she tracked the rate of harassment on 2,100 customer–service messages and saw firsthand what many larger, less personal studies have shown: There's a pattern of who gets harassed the most online, with women receiving by far the most abuse. Enthoven found that the surest way to … Read …

Indignities range from horrendous passenger behavior — like people who throw their trash in the aisle, fly completely pantsless, or even casually dry their underthings from the air vent — to airline customer service so dubious it goes viral. But it's not always like that. Consider these acts of airline …

savings-2789153 Image source: Pixabay.com Several years ago, I got my start in customer service in a call center for a major software corporation. I didn't start at the top or even in the middle; I was a frontline technical support analyst. Over time, I advanced in the organization, eventually becoming …

She was sound asleep, but awakened by a phone call from ADT's Customer Care Center in Irving, Texas. “The ADT dispatcher told me there was a carbon monoxide detector going off and advised that I leave my house,” said Lausmann. “So, I grabbed my pets and went outside to wait …

NCS has established the only direct, end-to-end customer service and support network with over 300 service technicians nationwide. NCS offers a complete line of CleanTouch cleaning fluid solutions, RO & Reclaim systems and accessories. NCS also offers the widest selection of car wash systems, … Read More

12 council meeting, outlined a new procedure allowing city departments to track calls and respond to customer needs within a 48-hour period. Etheridge said the new plan will give department heads and city workers the ability to be more responsive to problems encountered by the users of city services. Read …

PIAC executive director John Lawford said vulnerable consumers, including older Canadians, grieving spouses and blind customers were being … A Bell Canada spokesman at the time defended the carrier's customer service record and said the tactics described by the Bell employees would be … Read More

“Looking to the future, we plan to use Teleopti to schedule staff dealing with claims correspondence via email and Web Chat: just another example of our proactive approach to providing the best customer service in today's changing global travel risk landscape,” he added. Nick Smith, UK and Ireland … Read More