The company is led by an all-star collective of sporting goods executives who, in recent years, have delivered some of tennis' most innovative thinking in product design, promotions, marketing, logistics and customer service. Chief Executive Officer and owner, Roberto Gazzara, former head of research … Read More

Herring says they noticed a steady decline in customers throughout the 1970's and 80's. That's when credit cards, discount stores and online shopping started taking a toll on 'mom and pop' shops. In their final days as a brick and mortar store, Straus says they'll stay committed to the customer …

The latest trend gaining momentum in the market is cloud bot-as-a-service. Robots that are used to interact with human beings on various platforms are termed as bots or chatbots. Bot services include services used to develop and deploy chatbots. Since bots are easily accessible and cost-effective, … Read More

"There is still disruption to a number of services with curtailments and diversions in place. A full list of routes which are currently operating is available on our website www.dublinbus.ie. We are making every effort to increase the number of routes and areas served throughout the day and will update …

28, she explained that the programme was designed to promote business and service excellence in customer service and that the certification course identified the nine key steps as customer research, customer service promise, business leadership and planning, operational planning and standards of … Read More

A message on the store's phone, website and social media still state the store will re-open April 1. The high-quality garden retailer was started in a cornfield by Larry Grossman in 1984, and blossomed into one of Rochester's garden hot spots with a unique array of plants and top-notch customer …

Some businesses attempt to get creative with their customer service, relying on forums and bots to provide answers when customers have tech issues or questions. However, you need to make sure these strategies provide actual value to customers, or else it could do some damage to your brand. Read More

McMurran is quite pleased with the customer service outlook the office maintains, saying “I am proud of our ability to deliver a quality of service that is top notch. I feel that Dare County owes this level of service to its citizens and the office meets and exceeds this expectation. …

Pegasystems' Pega Sales Automation serves both sales and customer service teams, Lepofsky noted. Still, Zia Voice "provides very helpful functionality to sales professionals, letting them perform queries using natural language instead of complex command line searches," he pointed out. "One of … Read More

That may explain why, when you're at the customer service counter, you are asked for identification. Become a “frequent flyer” and the return or refund option may no longer apply to you. Also, retailers may charge a restocking fee, and online sellers, more often than not, don't offer free return …