Paul Bunyan Communications receives Apple honor
The recognition is given to Apple authorized service providers in recognition of their commitment to technical excellence and customer service, the release said. Paul Bunyan Communications Certified Apple Service Center is located at the cooperative's Bemidji headquarters at 1831 Anne St. Additional … Read More
Needham Bank announces employee promotion
Barbour will implement the new program and work side by side with individual employees to ensure they're delivering the bank's legendary customer service. Barbour brings ten years of experience in banking to her new role as retail trainer. Since joining Needham Bank, Barbour has held roles as a … Read More
Frontier Communications workers on strike
According to a news release from Frontier, the company will continue to provide customer service in West Virginia during the work stoppage by activating their strike contingency plan. That contingency plan includes management, outside contractors and representatives from other Frontier organizations … Read More
Mercedes-Benz Oman’s Service Week to run from March 18-22
“We are delighted to continue offering Service Week, as part of our ongoing dedication to customer service and after-sales care. Developed to ensure that every vehicle remains in the best possible condition, oil changes are critical to ensuring that vehicles perform at the level our customers have come to … Read …
Progress Continues in Restoration Efforts
HUDSON VALLEY – Electric service has been restored to more than two-thirds of the 110,000 Central Hudson Gas & Electric customers impacted by Friday's powerful nor'easter that interrupted electricity to more than 2 million households from Maine to Virginia. As of 7 a.m. on Sunday, approximately … Read More
SOS: Months of waiting results in doubled rebate for Verizon customer
A Verizon public relations manager and Customer Care team responded within days when SOS contacted the company with Baker's concerns. As luck would have it, … Val Roman reported last week that a check for $506.95 from Appliance Service Pros arrived at her home on Feb. 24, which was also … …
To Infinity and Beyond: What If Disney Ran Your Company?
These companies maintain strong sales, growth, and profits, and this gives them staying power. If you look at these great companies, they aren't great simply because of the products and services they sell. Many times, it's also because they provide customer service that not only meets but, in most cases, … …
In the business of ship shape at Tewksbury’s Neighborhood Parcel
To accommodate its growing services, Neighborhood Parcel made the move to Middlesex Street in Lowell in 2010. Just about two years ago, Bechat moved the business back to Tewksbury, and retained most of the Lowell customers. Now, the business is located at 1215 Main St. Bechat has been living … Read …
Arab Israeli women make inroads in education, job market, study says
Israeli Bedouin women working at a Bezeq customer service center on July 27, 2015. The call center is located in a mosque, in the Arab town of Hura. The women have been employed through the Rayan employment center in Rahat. (Miriam Alster/Flash90). Arab Israeli women are gradually managing … Read More
Frontier workers in WV, Va. go on strike
Since Frontier acquired Verizon's landlines in West Virginia in 2010, the company has cut more than 500 middle-class jobs in the state, the union said. In a news release, the company said it's committed to customer service during the strike. “We want our customers to know they are our top …