The growth of chatbots in 2018 is pretty staggering, making them one of the must-have features on websites. Chatbots help speed up customer interaction, they provide information up-front and help sell products or services, or take bookings or appointments. Chatbots use scripts to drive conversations … Read More

However, even with the introduction of chatbots, companies still struggle to deliver that "personal touch" at scale. Automation has historically come at the cost of personalization. To deliver hyper-personalized messaging experiences, businesses need to seamlessly integrate six fundamental technologies … Read More

To analyze growth trajectory and present an industry overview of the global Chatbot market, the report titled global Chatbot market begins with definition, executive summary, segmentation and classification, Chatbot industry chain analysis, value chain analysis, and policy analysis of the Chatbot market. Read More

Tell me a little bit about your “Pepper” host robots and the chatbots that power them. How do they work into your overall strategy and what other futuristic things are you thinking about? With regard to Peppers, our Pepper experience, we have a newer solution that was created by SoftBank …

In an interesting and forward-looking move, the Indian Railway is reportedly considering the use of chatbots to answer queries of the passengers in a fast and efficient manner. Reportedly, the possibility of using of chatbots to enhance travellers' experience was showcased and discussed at a … Read More

Chatbots: Automate the customer experience with a friendly, responsive assistant that can intuitively direct inquires to the proper knowledge base. Predictive Analysis: Accurately forecast key data trends, such as cash flows, customer demand and pricing. To see some of these capabilities in action, check … Read More

From customer service chatbots to serving up the right mix of trip-specific benefits to the right consumer, technology using artificial intelligence (AI) is making its way into the travel insurance sector, and insurers are beginning to invest time and money to harness its power. Compared with other forms of … Read …

Since pioneering Australian personalised video in 2014, Smart Video Australia (SVA) have rolled out campaigns for household names like Virgin mobile, Ladbrokes, HSBC, nib health insurance, Australia Post and more. With client engagement results ranging from 300% uplift in customer survey … Read More

While banks and other businesses have had automated machines perform this task for many years now, chatbots allow them to get rid of the touch-tone process and replace it with an actual voice assistant that can listen and offer options based on what the client says. As this technology advances, … …

Dream Forward deploys AI chatbots in its automated 401(k) platform, and is now beta testing a mobile-only version that can answer client questions via text message without requiring customers to log into their accounts. Laserfiche develops automated workflows for advisers and later this year plans to … Read More