Flexible working and AI can improve tech firm's performance … would expect from a high-performing retail business are likely to be around buying or manufacturing best-selling, quality products, and bringing them to market effectively and at high margin, while delivering a top-notch customer experience. Read More

The impersonal, often frustrating customer service “bots”—the non-human agents that are supposed to recognize your voice commands but rarely do—are being replaced by a new breed of intelligent concierge. Armed with deep knowledge of your preferences and habits, these AI-driven agents provide … Read More

More impressively, the app also lets customers take control with Sephora Virtual Artist, an AI and AR feature of the company's app. With it, customers can try on a variety of facial products. “We pride ourselves on being able to adapt to their needs and be wherever they are, particularly …

From virtual reality to voice recognition, modern technology is changing the world at an unprecedented speed. Unsurprisingly, this has transcended into the retail industry with the rapid advancements in artificial intelligence (AI) and big data. In fact, 2018 is predicted to be the year that technology … Read More

To help enhance the customer experience across its marketplace platform, eBay has named Jan Pedersen as vp/chief scientist, artificial intelligence. He will lead the company's AI strategy, including computer vision, natural language understanding and machine learning to deliver new customer … Read More

Whereas AI can pull from stored data to better assist a given customer, it cannot detect when that customer is frustrated or confused. In an ever-evolving market where consumers define brands based on the customer experience they offer, emotional intelligence is key to driving customer satisfaction. Read More

Henry: Travel brands are beginning to use AI technologies like machine learning and natural language processing throughout the entire customer journey, particularly to enhance the customer experience. By leveraging AI-powered analytics and natural language processing, travel brands can mine their … Read More

MENLO PARK, Calif., Feb. 19, 2018 /PRNewswire/ — As transformational technologies such as AI, machine learning, blockchain, and analytics are enabling CIOs and technology executives to help recast their companies' business models, differentiate the customer experience, and deliver new waves of … Read More

In the US, Amazon recently took artificial intelligence (AI) to a new level with the official unveiling of its offline store Amazon Go in Seattle, wherein AI algorithms can watch the various video feeds and …. Brands are also worried about the customer experience, as chances of this going wrong …