Organizations worldwide are testing new applications and deploying new solutions to improve the overall customer experience. … Over time, artificial intelligence (AI) and new digital technologies will provide the banking industry with expanded forms of engagement, potentially moving beyond bots to … Read More

The SAM platform uses an artificial intelligence (AI) engine to monitor key words and phrases, creating profiles for customer bases. … Delacon says the SAM platform would allow firms to develop deeper insights into call data, and optimise customer experience by identifying and increasing frequencies of … Read More

Nuance Gives Brands Back Their Voice, Advances AI-Powered Engine for Conversational Dialog … advancements in automatic, AI-powered speech recognition and text-to-speech technologies that enable human-like dialog to provide enhanced customer experiences while keeping costs in check. Read More

We chose Xcalar's next generation platform to meet the tremendous growth we are having at IMS and to enable our Advanced Analytics team to deliver predictive analytics through Machine Learning (ML) and Artificial Intelligence (AI) to our clients," said Chris Atkinson, CEO of IMS. "Once a client gets out … Read …

AMP is on a quest to deliver enhanced customer experiences and is using the power of artificial intelligence (AI) in order to deliver mass personalisation to customers and advisers. “AI will offer lots of benefits, both in how we operate as a business, but more importantly how we do mass …

Alexander Mahr's sponsored session will focus on how AI can be used to improve customer experience and how it is radically changing the role of a marketer in 2018. Mahr has more than ten years experience working in AI and cognitive strategy and his seminar will also tackle the problematic …

SmartAssist powered by AI acts as a personal assistant for service advisors, researching and providing answers to customer questions. … with customers, enables the service advisor to quickly move on to the next customer without missing anything, improves the overall customer experience and service … Read More

But AI can also be used to recognize customers, offer personalized experiences, services, and build loyalty by offering suggestions based on customer behavior. AI can use transactional and other data sources to help banks understand customer behavior to improve their experience. Organizations … Read More

Spoken specialises in contact center as a service (CCaaS) solutions and customer experience management applications built on conversational artificial intelligence. Avaya says the acquisition will make it easier for customers and partners to do business with the company by integrating numerous … Read More

Issues that speakers will address include: geopolitics, workforce trends, the economic outlook, challenges for long-term investing, branding and marketing, addressing inequality, coping with regulation, politics, robotics, artificial intelligence, unlocking big data, technology, customer experience design, … Read More