Outfit7 Deploys Anodot’s AI-Powered Analytics to Ensure Optimal Experience for 350 Million Users
SUNNYVALE, California, March 14, 2018 /PRNewswire/ — Anodot, the AI-powered analytics company, today announced its partnership with Outfit7 Limited, the world's fastest-growing multinational family entertainment company. Outfit7 deployed Anodot to help ensure the best user experience for its 348 … Read More
Augmented Service: The crucial link in delivering connected experiences
Today's companies have great sales teams, refined sales processes and are getting closer to truly personalised marketing especially through digital channels and touchpoints, connecting those digital breadcrumbs that customers leave behind. But post-sale customer experiences leave a lot to be … Read More
AI Expo: London’s Leading AI Conference; AI Expo Global Introduces Stellar Speaker Line-up
He will be presenting a case study on the 18th of April at 16.15 at the AI Expo Global on 'influencing the new wave of marketing'. Find out how to create truly one-to-one marketing experiences, lower costs, man hours whilst bridging the gap between data and personalised customer experience from …
Avaya bolsters intelligent cloud offerings with Spoken acquisition
USA: Avaya has completed the acquisition of Spoken Communications, a leading innovator in Contact Center as a Service (CCaaS) solutions and customer experience management applications built on conversational artificial intelligence. Spoken accelerates Avaya's growth in cloud-based solutions … Read More
3 steps you need to take to build an AI-savvy workforce
An alliance between humans and machines will usher in a new era of work and drive competitive advantage. The full promise of AI depends on humans and machines working together to develop differentiated customer experiences and to create entirely new products, services and markets … Read More
Africa: Avaya Concludes Spoken Acquisition
… they need," said Jim Chirico, President and Chief Executive Officer of Avaya. "We welcome the members of the Spoken team to the Avaya family, and look forward to building great success together." CCaaS solutions and customer experience management applications are built on conversational AI. Read More
Avaya completes Spoken acquisition
With over 170 patents and patent applications, Spoken's intellectual property will supercharge Avaya's move into big data, machine learning and AI, as well. Spoken's cloud-native, multitenant architecture is already fully integrated with Avaya customer experience technologies, providing a robust cloud … Read More
HackerEarth to launch virtual AI hackathon for Alexa
The participants will be given access to the Alexa Skills Kit, a set of free, self-service, public APIs, that developers can utilise to easily create new experiences for Alexa. The existing architecture allows developers to build applications or skills to enhance the customer experience for its users. The Alexa … Read …
Singapore bank sets up unit to drive in-house AI development
AI Lab@TOV also was working with Amazon Web Services' deep-learning video camera, DeepLens, as part of efforts to provide a more personalised customer experience via OCBC's facial recognition technology. This then could be rolled out at the bank's branches and ATMs. The Singapore bank last … Read More
Beyond machines, businesses need talented people
Organisations across a multitude of industries are looking for innovative ways to use data and technology to improve services and revolutionise the customer experience. For instance, Commonwealth Bank has recently announced the testing of its own chatbot, using AI (artificial intelligence) to assist … Read More