A Modern Formula for Data-Driven Marketing
Delivering a friction-free customer experience improves sales, which is why modern marketers are turning to advanced technology like artificial intelligence (AI) to make transactions as easy as possible from the customers' point of view. Chatbots are a prime example of a technology that eliminates … Read More
Nuance gives brands back their voice
Nuance Communications, Inc. (NASDAQ:NUAN) today from Enterprise Connect announced remarkable advancements to its core AI-powered voice engine, … AI-powered speech recognition and text-to-speech technologies that enable human-like dialog to provide enhanced customer experiences while … Read More
OCBC opens AI unit with $10m investment
Supported by AWS Professional Services consulting and training, this AI technology will provide a more personalised experience to OCBC customers by leveraging facial recognition technology, and could be deployed at OCBC Bank branches or ATMs.” It's not OCBC's first time to dabble with AI. Read More
AI can go beyond the hype, but to do so must start delivering ROI
By deploying AI to empower their CRM platform, an organisation can extract fresh and insightful meaning from their unstructured data, which will give much more help when managing and improving the overall customer experience. The insight gleaned can be used to pre-empt any potential issues a … Read More
Infostretch Unveils ASTUTE, A New AI-Powered Software Testing Solution to Achieve True Digital …
By deploying AI-powered BOTs for test automation, organizations can now focus more on delivering superior customer experiences rather than solving everyday testing challenges.” “Massive amounts of data, lack of expertise and huge testing backlogs are all contributing to the growing complexity of … Read More
TechBytes with Brennan Wilkie, SVP, Customer Experience Strategy, InMoment
How do you see AI-driven data management platforms improving the value of omnichannel Customer Experiences? How do you leverage AI/ML at InMoment? At the end of the day, technology can never replace the human element with the retail customer experience, but it can certainly aid it. Striking a … Read More
Pypestream Announces “Proteus Release” to Better Serve Enterprise Clients
Taking Engagement to an even higher level, Pypestream's advanced robotic routing within the 'Pype' allows interactions to be seamlessly transferred between human agent and AI automation, thereby further enhancing the overall Customer Experience. This partnership with agents and automation … Read More
Oracle to Break Down the Barriers to Creating Epic Customer Experiences at Modern Customer …
Modern Customer Experience 2018 will help attendees navigate this complexity, advance their careers and take advantage of new technologies such as AI, blockchain and the Internet of Things to create legendary, irresistible experiences. Modern Customer Experience 2018 will bring together CX … Read More
Sprint CIO details challenges on road to AI
The use of big data and AI are part of Sprint's digital transformation, which also included launching updated versions of its website, apps and retail experience, Rice said. By overhauling the digital experience, Sprint aims to boost efficiency and improve the customer experience across the board, … Read More
Datorama Introduces LiteConnect for AI-powered Marketing Data Visualization and Insights
As marketers are being held accountable to drive business growth, prioritize budget efficiency and cultivate an exceptional customer experience simultaneously, it's essential to leverage data to operationalize these mandates. LiteConnect helps marketers of all stripes in two fundamental ways. Read More