AI, 3D, VR, AR and a new CTO – you can’t fault Williams-Sonoma’s digital ambition
For more than 60 years from Chuck Williams and our first Williams-Sonoma store, we have been focused on customer experience, and his attention to the customer is deeply embedded in our culture today. Our service platform extends from online and how we talk to our customers there and all the …
Alibaba Cloud opens first data centre in Indonesia
It is also using Alibaba Cloud's AI services to glean insights from large datasets and improve customer experience. With a vibrant startup ecosystem, a fast-growing e-commerce market and a large consumer base of over 260 million, Indonesia presents huge opportunities for hyperscale cloud providers … Read More
Apps, experiences and personalisation: the future of hotel rewards schemes
Luxury retail giant Burberry is famous for its early adoption of data gathering and AI technology to improve the customer experience both online and in-store, creating personalized shopping experiences and recommendations based on their customers' preferences, purchases, and online profiles. Read More
Interview with Bertram Schulte, Chief Digital Officer, SAP
The best preparation for an effective AI/ML world is the (re)design of data flows, data structures, and access to data. Data is the new oil – the more that can be exposed, the more value can be generated. How do you see the technology evolving around omnichannel analytics experience and …
e-Zest to exhibit enterprise CRM and customer experience solutions at the Sales Innovation Expo …
Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital … Read More
Why Fluidity Is The Future Of Voice AI
It's a piece of friction, but it's “friendly friction” of the type that a customer is willing to go along with, because it is part and parcel to an overall more efficient, secure and fluid experience. And that fluidity, Brown noted, is what he and the team at FIS see …
The autonomous future for drones and the energy sector
… locations, the eight new centres on four continents are planned to feature a shared methodology and platform for testing ideas related to disruptive technologies such as artificial intelligence (AI), robotics process automation, blockchain, data analytics, digital, customer experience and cybersecurity. Read More
Tech Entrepreneur Michael Koch Announces the Formation of the QSR AI Research Lab to Drive …
Michael Koch, the elected Chairman of the QSR AI Lab states, “This group will use AI to bring the restaurant industry real-world, tangible solutions. Our focus will be on utilizing AI to optimize supply chain, grow sales and transactions, enhance the customer experience and recruit ideal talent for the right … …
Verint Launches New Intelligent Customer Self-Service Capabilities
“Verint is unique in that we offer our customers solutions to simplify, modernize and automate customer engagement, including strong AI-based … The end result: customers experience higher goal completion rates with a user experience that's better, smarter and faster, and that involves less effort. Read More
AI Foundry’s AIM Platform Now Tightly Connected with Ellie Mae’s Encompass®
“This Encompass integration supports AI Foundry's plan to provide higher levels of connectivity to the lending ecosystem with end-users reaping the benefits including fast loan approval, simplified processes, and stellar customer experience,” proclaimed Alan Swahn, vice president of marketing at AI … Read More