Both strategies are different, but what they have in common is the recognition that the customer experience must work for customers if it is to work at the … IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach …

From recommendation, to forecasting, to personalised assistance, AI has seen varied applications in travel industry and its ancillaries. The travel brands are extensively using AI technologies like ML and NLP to boost customer experience. These companies are mining the customer data and using AI … Read More

The deployment of chatbots is a key part of their strategy to provide an exceptional customer experience across all touchpoints, especially with digital as the preferred way for their customers to engage 24/7. They will only answer customer questions such as how to view their account balances or transfer … Read …

Consumers want a travel experience tailored around them. And, technology is helping to deliver this more quickly and more effectively than ever before. For example, AI is now being used to predict preferences, personalise services, complete bookings and manage in-trip and post-trip needs. The result … Read More

The vendor's AI-based text analysis platform can be used to discern consumer sentiment when the new emojis are used across social media, email or other … The platform is geared to social media marketers and “customer experience” managers sifting through customer emails as well as text related to … Read More

Automated intelligent technologies like AI and machine earning are enabling businesses to deliver more relevant, personalized customer experiences through responsive technologies, like chatbots, and recommendations and services that streamline purchasing. Businesses can also deploy machine … Read More

Leveraging artificial intelligence (AI), human-assisted AI, and integrated payments, the MessageYes platform learns from customer feedback to make the experience serendipitous to each person and brand. Message recipients simply reply "Yes" to instantly buy from their mobile phones. "MessageYes … Read More

The range of new capabilities includes enterprise chatbots powered by a modular Artificial Intelligence engine and intelligent virtual assistants (IVAs). … This results in customers experiencing increased goal completion rates with an improved user experience that requires comparatively less effort. Read More

Many in the travel industry are well aware of the incredible opportunities that artificial intelligence can bring to specific areas of the booking journey in order to delight, engage and optimize the customer's experience. From pre-trip research and planning to in-trip recommendations and seamless itinerary … Read More

At Widen, we often brainstorm how AI can help us solve our customers' problems. By leveraging AI within our product, we could personalize the experience based on the user actions. Users could explore data that is of interest to them instead of first having to search for it and hope …