“Adding artificial intelligence and machine learning applications to Sparq 3 enables companies to surface previously hidden insight and to create better end-to-end customer experiences based on the data they're gathering,” said Divesh Sisodraker, President, chief product officer at Vision Critical. “We're … Read More

As one of the emerging trends in banking, A.I. is integrating voice recognition software into the digital experience and leveraging devices such as the Amazon Echo or Google Home. In 2016, Capital One was one of the first U.S. bank to announce its customers could use Amazon Echo to pay …

“AI is the next frontier in automotive,” said Vetter. “Cars.com intends to lead the industry by applying AI to create a smarter car shopping and selling experience for consumers and dealers. Conversations is the first AI chatbot that integrates seamlessly into a third-party site and a dealer website so that … …

Vision Critical Communications Inc. has acquired certain assets of Aida Software Corp. for undisclosed amount. Vancouver based Aida Software is specialized in applying artificial intelligence to customer experience and customer support applications. The acquisition is expected to accelerate the … Read More

Mar. 21, 2018 / PRZen / NEW YORK — Artificial intelligence and voice analysis are transforming sales, consulting, customer experience and business communication. Today, Say it Media, Inc. (SayIt), announced the availability of LikeSo PRO, an intelligent communication app and management portal … Read More

Vision Critical Communications has acquired certain assets of Aida Software, a startup with expertise in applying artificial intelligence to customer experience and customer support applications. Financial terms of the deal were not disclosed. The acquisition is expected to accelerate the development and … Read More

Thunderhead, the global leader in customer engagement and journey orchestration, announces Intent Analyzer, enabling brands to move beyond customer journey visualizations to uncover an even deeper level of actionable journey intelligence. Intent Analyzer gives CMOs and CX leaders a richer … Read More

Companies need to take a holistic approach to customer service knowledge, using AI to make their knowledge work for them, ensuring that … Successfully managing knowledge and delivering fast, consistent answers is central to the customer experience, brand reputation and bottom line revenues. Read More

SensAI leverages artificial intelligence to automate appropriate facets of the customer service experience, thus making enabling brands to provide personable and highly customized messaging-based support to their customers at scale. It features three key components, namely, The Bots You Need, Out … Read More

The Smart New Retail by Midea is an AI-enabled platform which boasts an unprecedented and enhanced experience for consumers. The system's virtual AI sales guide has fully integrated a variety of cutting edge AI developments and also offers a smart virtual product experience and smart payment … Read More