AI plays a big role in that real-time understanding as well as behavioral analytics on digital and IoT data. Finally, if you have real-time insight about a customer, you have to be able to deliver that insight in the channel of the customer's choice, when the customer wants it. That's …

IBM maintains continuous investment in innovation to further enhance scalability and reinforce the use of AI and predictive analytics. … Watson Commerce gives commerce professionals the power to create seamless experiences that customers want and value, monitor trends and behaviors, and … Read More

A lot of the buzz around artificial intelligence in enterprise organizations is going to customer-facing projects such as chatbots. After all, if your … Those humans, in turn, can access the organizations' data and information using AI such as search or bots to deliver a better experience to customers. Read …

This interactive bot allows Malaysia Airlines passengers to make bookings, pay for the tickets and retrieve their flight itinerary all within the messaging app with no human involved. Through the integration of AI, the bot delivers an experience just like with a live customer service agent, said Pohlschmidt. Read More

As Andrew Ng, the former chief scientist at Baidu and former head of Google Brain's deep learning project, has stated, "Artificial intelligence is the new electricity." It will be bigger than the internet, transforming every industry, every company and every customer experience. The AI mantra is "anything that … Read More

Diving a bit deeper, an overwhelming majority of email marketers (97 percent) are confident that artificial intelligence and machine learning can personalize email content to an individual's specific interests and improve the customer experience, according to a new market research study from The … Read More

“HALI has allowed us to automate time-consuming and routine tasks. This allows our staff to focus on greater productivity and efficiency towards improving the overall customer experience. Innovative digital initiatives such as this will help us create a more engaging and rewarding employee experience,” … Read More

That promises to enable enterprises to surface any data to drive deep and intelligent customer experiences. "As we further move into the era of AI computing where data is king, there is a new battleground at the data layer," Wood said. "Adobe and Salesforce are emerging as two front-line combatants, … …

"At The Relevancy Group we believe that the proliferation of AI and machine learning represents a watershed moment for email senders and we are extremely excited by the growing opportunities for brands and publishers to create individually relevant and valuable customer experiences," said Nicholas … Read More

Guide uses Artificial Intelligence to help larger organizations identify knowledge gaps in customer service content, while also offering easy collaboration capabilities among … Zendesk Guide Enterprise enables large, complex businesses to create better self-service experiences for their customers. Read More