[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company's technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world's largest … Read More

Tkachuk sees a number of interesting advances for artificial intelligence in marketing for 2018, including the use of AI for the delivery of an individual experience to each customer. Artificial intelligence allows the switch to an automatic versus a manual approach in such personalization. This automation … Read More

These collectively bring to life PropertyGuru's role as a trusted advisor to property seekers, and signal the advent of a new era of customer experience in the property sector. An industry first, the new websites and mobile apps, leverage Artificial Intelligence (AI) to make every property search a highly … Read …

The most immediate benefit to AI is how it can free up time for other things — both in the office and elsewhere. At work, IBM's Watson Assistant is a great example of this. While it deals with answering customer queries, you have more time to focus on other forms …

(See Telefónica Takes Aura AI Tool Into 6 Markets.) While at MWC in Barcelona we met with Juan Manuel Caro Bernat, director of operations and customer experience at Telefónica, to learn how Telefónica is applying big data analytics and machine learning not just in its customer-facing activities but … Read More

Companies – from early stage startups to mature corporations – know how huge the opportunity with AI is and are using every resource possible to bring AI into their products and services, in order to create exceptional consumer or customer experiences and stay competitive. With the pressure on to … Read …

Even in its fledgling stages of innovation, AI has altered and improved the customer experience, driving efficiencies in underwriting, claims processing, risk analysis and product development. AI will augment re/insurers' capabilities to analyze risk and design new products as it frees up re/insurance … Read More

Businesses have no choice but to introduce AI in the form of chatbots and virtual assistants to help out. But to deliver an excellent customer experience, not just control costs, theses chatbots must not be viewed as an alternative channel, they need to be an integral part of every other …

SINGAPORE–(BUSINESS WIRE)–NGDATA®, the customer experience management solutions company, today announced that it has made significant investments to establish an Artificial Intelligence (AI) Research Lab in Singapore, the company's first research and development team outside of … Read More

We are carrying a lot of technology debt that is hampering the truly seamless AI customer experience. When the systems we already have don't interact, and companies continue to build point solution silos, duplicate process across business units, or fail to take a holistic view of their data, content and … …