Former Countrywide boss, Bob Scarff, has become the lead investor in Ems, a digital search agent using artificial intelligence to make it easier for … “Ems will deliver a much better experience for customers, and will help estate agents generate low-cost, high-quality, pre- qualified leads better than … Read More

As artificial intelligence (AI)-enhanced apps and devices move into every area of our lives, the relationship moves from people interacting with products to products proactively interacting with people. … With this shift, the mobile user experience has become the cornerstone of customer engagement. Read More

As digital transformation enables CSPs to deliver new digital services through a Telco Cloud environment, they face significant operational challenges, including operating a new virtualized network, prioritizing customer experience more than ever before and providing high reliability and availability for … Read More

Like Jim was able to register, analyze and settle a claim in just 3 seconds, it certainly is a testimony of the fact that with ML and AI, customer experience is scaling heights we didn't even know existed. The document handling and processing time, cross-referencing and payout time have reduced … …

We've already seen financial institutions begin using cloud-based chatbots and data analytics to redefine the way that they gather and interpret customer experience feedback. This approach will provide much deeper data than a simple five-star rating, with the opportunity to scale responses at a fraction … Read More

Artificial intelligence, according to a byliner I read this week, presents "an opportunity for brands to automate countless micro-experiences along the customer journey and in fact has already enabled seismic shifts in the way customers are attracted, served and managed." But the same guy warns, "For all … Read More

Mr. Jeffrey Gannett, Chief Executive Officer of Macy's said in January 2018 that the company has been putting a focus on the new service and innovative delivery models to improve the experience of customers in 2017. Its efforts include the use of AI for enhanced customer experience, expanding the … Read …

As we've written about before, solving the conversion challenge often boils down to the quality of customer experience. If brands can anticipate what customers want to buy – and when they want to buy it – marketers can engage at just the right moment, with just the right deal. But …

Enterprise companies have unique challenges when it comes to offering the information most valuable to their customers. They have many contributors, often in disparate locations, and they serve the needs of millions of customers. In order to provide a great customer experience, they need tools that … Read More

We keep hearing about the value of customer experience from some of the world's biggest software companies. … (their email marketing works with the Kahuna platform) and Magento (Kahuna will incorporate user signals from the commerce engine to make our user profile and AI work smarter). Read More