The AI chatbots are on its website, app, Facebook page and Amazon Alexa, and allow customers to do things like build itineraries. According to an article in Retail Customer Experience, the mall believes “customer service and customer experience go hand in hand. The chatbot feature pairs very closely … Read More

“Nothing happens in Federal IT without passing a high bar in security and cyber readiness–and security unlocks the potential for IoT, customer experience, AI, and MGT.” “The state and local governments are the first points of call for citizens in emergency situations,” he continued. “We're working closely … Read More

Artificial intelligence. Machine learning. What once sounded like concepts fresh out of a sci-fi novel are now being integrated into everyday business functions. From assisting with compliance behind the scenes to improving the customer experience on the front end, bankers are finding tremendous value … Read More

The reasons for this are self-explanatory. With more data at our disposal than we have ever known, and more effective technologies allowing us to make sense of it all, we can start to deliver better experiences for the modern consumer's needs. AI provides a scalable, highly efficient way to deliver …

Leading organizations have already jumped on the machine learning bandwagon to automate decision processes and have started to dip their toe into deep experimentation of advanced artificial intelligence methodologies. It's no wonder with market predictions estimated at $100B by 2025 for venture … Read More

The brand refresh includes a new brand identity and is supported by revamped websites and mobile apps designed to improve the customer experience. And in what the company says is an industry first, the new websites and mobile apps will leverage artificial intelligence (AI) to make every property … Read More

Kotak Mahindra Bank last week announced its digital-first organic growth strategy that will be driven by its ABCD charter — AI-enriched app; biometric-enabled branch; context enhanced customer experience; and data empowered design. Our focus is to digitise all processes and make them paperless, … Read More

The need for organizations to move their businesses towards the digital future for both customers and internal staff is becoming more and more stringent. The digital transformation will create an extremely competitive environment providing intelligent insights while using a mixture of AI and cloud. Read More

“By moving the container off the user's browser and onto the provider's server, publishers can make use of tried and tested technologies to minimize complexity, improve ad quality, and optimize the user experience.” – Exchange Wire. 2. AI and Machine Learning: AI along with machine learning … Read More

Forrester reports that 86 percent of consumers already regularly engage with bots, while 65 percent of service providers are investing in chatbot infrastructures and artificial intelligence (AI) to create and deliver better customer experiences. A future with bots may be inevitable, but it cannot be without … Read More