Round-Up of Enterprise Connect 2018 (#EC18) — Part I
- By :
- Category : A.I and Customer Experience
Learn more: https://www.twilio.com/use-cases/contact-center. NICE InContact showcased CXone, a cloud customer experience platform that unifies omnichannel routing, analytics, workforce optimization, automation, and artificial intelligence. NewVoiceMedia unveiled fully-integrated omni-channel cloud …