Washington: Who is afraid of special counsel Robert Mueller? President Donald Trump is afraid. So are those who worked on his campaign. But they are not alone. Over the weekend, Rob Goldman made it clear that some of America's biggest social media companies are scared of Mueller, too. Goldman … Read …

Facebook execs have been using Twitter as a bullhorn to get their point of view on Facebook's myriad issues with publishers across — a strategy that has been blessed, if not guided, by Facebook PR. It's also a strategy the platform giant may have been regretting since this weekend. An …

Gartner has revealed that 25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across … Data and analytics is already prominent across marketing, sales, digital commerce, customer service, social media management and field service … Read More

Unfortunately, airlines often get away with poor customer service due to near-monopolies in some geographies. And this poor service most often hits the economy passenger rather than the high-tiered frequent flyer who receives a markedly different experience. With the increase of social media … Read More

The solution is set to redefine the customer experience by transforming the smartphone keyboard into a new channel for services, information, and communication; streamlining customer engagement and sales channels into one button, always in front of the customer. Following the success of its Social … Read More

Jennifer Lawrence taking a year off from acting to pursue activism work is false. Despite reports that the Oscar winner was allegedly planning on taking a year off from acting to focus on activism, her representative confirmed that Lawrence will return to work when a project is ready. Entertainment Tonight … …

A threat made on social media prompted a lockdown at Stevenson Middle School Monday morning. The threat was deemed … The school lockdown at #StevensonMiddle has been lifted after a social media threat, but look how many parents decided to pick up their kids anyway… #abc13. pic.twitter.com/ … Read More

BRISTOL, UNITED KINGDOM – FEBRUARY 26: A pupil uses his mobile phone for research during a english lesson at the Ridings Federation Winterbourne International Academy in Winterbourne near Bristol on February 26, 2015 in South Gloucestershire, England. Education, along with National … Read More

Henry: Travel brands are beginning to use AI technologies like machine learning and natural language processing throughout the entire customer journey, particularly to enhance the customer experience. By leveraging AI-powered analytics and natural language processing, travel brands can mine their … Read More

MENLO PARK, Calif., Feb. 19, 2018 /PRNewswire/ — As transformational technologies such as AI, machine learning, blockchain, and analytics are enabling CIOs and technology executives to help recast their companies' business models, differentiate the customer experience, and deliver new waves of … Read More