What you need to know about CX today to be ready for 2020
Data and analytics are already prominent across marketing, sales, digital commerce, customer service, social media management and field service departments. However, an understanding of the overall condition of the customer's attitude toward the enterprise is lacking for the majority. What matters is … Read More
Indescribable joy: Social media lights up after Wigan´s Manchester City upset
Wigan Athletic fans, players and officials – as well as followers of the game in general – reacted with glee and amazement on social media after the Latics dumped Manchester City out of the FA Cup. The club's official Twitter page lit up, with special praise heaped on Will Grigg …
Mobile network Three creates in-house content team for social networks
Three is building an in-house team of content experts tasked with refreshing the brand's marketing and public relations. The advertiser's senior marketers, who want faster, more responsive ads on social media to stand out in a congested market in the U.K., view an internal team as the best way forward, … …
Chatbots to handle 25% of all customer service operations by 2020- report
“Conversational AI breakthroughs have led to a new generation of customer service virtual assistants (VAs) specific to your bank, your telco and your pizza ordering, all providing personalised, concierge-like service”, Weideman said. “The rapid rate of adoption has also increased user expectations, with … Read More
How Thumbtack Creates Work By Giving The Yellow Pages An AI Twist
The local services platform is automating the process of hiring everyone from plumbers to magicians online. … Although the company, which charges service providers a fee when customers contact them in response to a quote, is not yet profitable, Zappacosta predicts it can be by the end of 2019, thanks … …
Chatbots to handle 25% of all customer service operations by 2020- report
A quarter of all customer service operations will be handled by chatbots by 2020, according to new research. The report, from Gartner, indicates that despite less than 2% of businesses using virtual customer assistants (VCA) in 2017, the technology will become much more popular in the immediate … Read More
Chatbots to make up a quarter of customer service operations by 2020
Chatbots will handle a quarter of all customer service operations by 2020 according to new research from Gartner. Gene Alvarez, managing vice president at Gartner, said that more than half of organisations have already invested in virtual customer assistants (VCA) for customer service, as they look to … Read More
Dashbot and Recime Announce Partnership to Offer Analytics to Enterprise Chatbots
February 20, 2018 – Dashbot, the leading conversational analytics platform, entered into a strategic partnership with Recime, an enterprise chatbot building platform, both companies reported earlier this month. The partnership will provide companies building conversational products (chatbots) on the … Read More
Chatbots to handle 25% of all customer service operations by 2020- report
A quarter of all customer service operations will be handled by chatbots by 2020, according to new research. The report, from Gartner, indicates that despite less than 2% of businesses using virtual customer assistants (VCA) in 2017, the technology will become much more popular in the immediate … Read More
The Role Of Artificial Intelligence In The Cryptocurrency World!
AI or artificial intelligence, in the form of chatbots who can trade, has gained prominence in this field. By Guest On Feb 20, 2018. 0. Share. AI Plays An Important Role In Cryptocurrency Trading. Cryptocurrency is the digital currency of people who wish to keep their money away from the …