Facebook exec apologizes for tweets about special counsel’s Russia investigation
An executive at Facebook has apologized for making statements on Twitter after special counsel Robert Mueller handed down 13 indictments of Russian nationals for their role in meddling in the 2016 election. WIRED reports that Rob Goldman, vice president for ads on the social media site, issued a … Read More
Pennsylvania school district boosts police presence after social media threats
A high school in York, Pa., has an increased police presence at school Tuesday in the wake of rumors that a student made threats on social media against the school. Monday evening and into Tuesday morning, Central York School District became aware of numerous reports that a student put up …
On Social Media, Lax Enforcement Lets Impostor Accounts Thrive
Millions of accounts impersonating real people roam social media platforms, promoting commercial products and celebrities, attacking political candidates and sowing discord. They spread faked images and misinformation about the school shooting last week in Parkland, Fla. They were central to … Read More
Why hacking social media algorithms is a losing strategy
However, to slightly paraphrase Frodo in “The Lord of the Rings“: “Shortcuts sometimes make long delays.” In this column, I'll explain why shortcut “hacks” to get around or take advantage of the algorithms of social media platforms can end up causing unwanted delays in obtaining the results you want … Read …
Artificial Intelligence – A Complex Technology For Specialists
These artificial skills help in numerous different scenarios such as autonomous traffic control, customer service and the analysis of legal cases. The already immensely high share of AI in new software applications will increase further. Interest in the technology is increasing and there will soon no longer … Read More
Kagan: How AI growth wave will transform retail
Artificial Intelligence is the giant leap of our generation. It will transform the retail customer experience in the next few years. You must either be a leader or a follower, but you must be a player. Competitors who don't embrace this new technology will suffer the consequences, lose market share …
AI’s New Starring Role in Customer Engagement
Retailers are increasingly using AI to help understand their shoppers better, to present personalized online merchandising and offers, and to tune up … AI is already making a meaningful impact in several crucial domains, including customer and market insights, shopper experience and engagement; … Read More
CARILEC Corporate Communications, Human Resource and Customer Service Conference
(PRESS RELEASE VIA SNO ) – The Caribbean Electric Utility Services Corporation (CARILEC) will co-host the 2018 CARILEC Corporate Communications, Human Resource and Customer Service Conference under the theme: Redesigning Human Resource, Corporate Communications, and Customer … Read More
Amazon customer service scam targets your financial data
If you've got a problem with an Amazon.com (AMZN) order and need to reach customer support, you're just the kind of person criminals are eager to speak to. A recent scam targets customers who want to get an Amazon customer service representative on the phone. The fraudsters are posting fake … …
Local Customer Service HERO
It was your average work day like any other when I made a last minute stop after work for some quick dinner. I remember a week earlier my husband telling me the Mr. Hero owner was so nice and the place was so clean so I figured I'd stop there. …