Luminoso, the natural language company that provides AI-powered customer insight, today announced the closing of a $12.6 million series A1 funding round. … Marketing and customer experience executives can make more informed business decisions by thoroughly understanding the Voice of the … Read More

Led by Adam Carte, CEO, and Catherine Havasi, CSO, Luminoso leverages artificial intelligence (AI) and natural language understanding (NLU) to enable companies to streamline their contact center processes, monitor brand perception, and optimize the customer experience natively in 13 languages, … Read More

The recognition from the Stevie Awards demonstrates that the joint Nuance and CallMiner Customer Engagement Analytics solution is providing real value for enterprises by leveraging AI to improve the customer experience and increase efficiencies,” said Tony Lorentzen, senior vice president and … Read More

And today, in the age of AI-powered marketing, how you use your customer data to improve your digital marketing can give you an edge over the competition. How? By using your knowledge of the customer to create experiences along the journey that she will value, that will keep her progressing—and … …

The Gemma Virtual Concierge provides a tailored customer experience for users. By talking to the app or device; Gemma will provide interactive access to travel advice, news and games, the internet and premium services at the destination, such as duty-free shopping and personal shopper requests. Read More

Digital disruptions are not only accelerating improvements in business processes, but are playing a role in enhancing customer satisfaction, and even … guided by AI-powered insights to target the right opportunities to deeply automate, improve and even reimagine, both processes and experiences. Read More

Over half of these organizations have already made investments in deep learning algorithms of AI. … for patient centricity during clinical trials), followed by Retail (79 percent investing in augmented reality for virtual stores) and Banking (75 percent investing in opti-channel for better customer experience). Read More

Leveraging AI and machine learning technologies will enhance technological services and applications. The ability to use AI to reinvent business models and enhance the customer experience will drive the splurge for digital initiatives throughout the coming year. The demand for systems that act … Read More

Certainly within the next five years, Eitel-Porter expects very customised offers to become the norm and for many elements of traditional customer service to be handled by AI systems based on big data. They will analyse past and current consumer behaviour, as well as a range of patterns and trends, … …

Applied in retail, however, AI is already a critical part of the decision-making and customer journey mapping processes – from the rise in customer service chatbots, to automation of supply chain management. An overhaul in the level of in-store service itself will be the culmination of these advancements. Read More