Herman: Fred Cortinez, customer service rep extraordinaire, has died
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- Category : Customer Service
ken herman In this Aug. 30, 2012, file photo, Fred Cortinez, age 95 or 96 (records and family sources conflict), chats with a customer at the H-E-B grocery in Hancock Center where he was still working eight-hour shifts bagging groceries and helping customers. KEN HERMAN / AMERICAN-STATESMAN.