Opinion: customer service hardly matters anymore
Do you care about customer service or do you simply look for the cheapest price? It's an interesting question because many companies focus on their customer service, UK call centres and satisfaction pledges as a way of enticing and then retaining customers. Yet in the current economic fug we seem …
Customer Service/Social Media Coordinator/All Rounder!
Are you an office all-rounder with a flair for customer service and social media who is looking for a role in a Leading Australian Kids Fashion Label? Do you have personality, … The right candidate will have exceptional customer service, conflict management and time management skills. They will have a … …
Thumbs up to awesome customer service on the Coast
Thumbs up to awesome customer service on the Coast. 20th Feb … Abbie Wilkins gave a thumbs up to the Depot Espresso Cafe for their beautiful food and coffee as well as good customer service. "Staff are welcoming and friendly and remember the regular customers' names,” she said. "It is …
Would you hand over hard-earned ‘treasure’ data for AI?
Chatbots, meanwhile, have become quite standard, simple AI tools. It would be very easy for a broker to invest in a chatbot to answer queries on their website. But in order for that chatbot to bring value to the consumer, and ultimately to the brokerage, it needs to be able …
‘Pax’ Is a Chatbot for People Who Have OCD and Intrusive Thoughts
Aaron Harvey and Rose Bretecher understand what it is like to experience symptoms of mental illness for a long period of time without much education about what is happening or how to find help. That's why they created Pax, a Facebook messenger chatbot designed for people with intrusive thoughts … Read …
Gartner: 25 percent of customer service operations will use chatbots by 2020
Chatbots are set to be integrated across a quarter of all customer service and support operations by 2020, Gartner has predicted. Despite less than 2 percent of businesses using virtual customer assistants (VCA) in 2017, the research firm believes the technology will become much more popular in the … Read More
Snapchat’s Losing its Streaks
A spokesperson at Snapchat told CNBC, “updates as big as this one can take a little getting used to, but we hope the community will enjoy it once they settle in.” The Snapchat CEO, Evan Spiegel, stated, “As expected, it will take time for our community to get used to …
Snapchat is selling more than just crappy merch
Weeks ago, Snap opened up an in-app Snapchat store to sell merch, which appeared to be an attempt to open up a new revenue stream. But it looks like it will offer more than just dancing hot dogs. During yesterday's NBA All-Star game in Los Angeles, Snap held a concert …
Manchester Police warn over dangerous ‘Snapchat challenge’ to hang off motorway bridges
But after interrogated by specially-trained welfare officers, the schoolkids claimed they were trying to impress pals on snapchat. Greater Manchester Police Inspector Jim Jones blasted: “Officers tonight have attended several incidents of people hanging off motorway bridges. “Those spoken to claim it's a … Read More
The Latest: Pennsylvania Dems applaud new congressional map
Democratic Pennsylvania Gov. Tom Wolf is applauding the new boundaries of congressional districts being imposed by the state Supreme Court. Wolf said in a statement Monday that Pennsylvanians "are sick and tired of gerrymandering." He calls the court's map an effort to remedy the state's unfair and … Read More