According to a study published by HSBC last year, consumers don't trust AI. The findings, based on a study of 12,000 people across 11 countries, found that despite the clear customer benefits, consumers are apprehensive about letting chatbots and robo-advisers help them open a savings account, … Read More

"You can't tell us to be quiet, we are customers and we have the right to speak," said Lopez in response to the gas station employee. Lopez says that the employee also told the group to stop speaking Spanish. "He [referring to her co-worker] doesn't know what you are saying, …

As business offerings become more homogenous, customer service is one of the few remaining ways organisations are able to differentiate themselves. To get closer to customers, data has taken on critical importance. Data handling and analytics have become a key differentiator. Delivering a superior … Read More

Campus Carriers is a full-service solution for students that makes the campus moving process easy and economical. Students registered with Campus Carriers will have their belongings picked-up, stored for the summer and delivered to their new address-on or off campus-before the start of fall semester … Read More

PointSource has released a survey which looks to find common ground between consumers and artificial intelligence (AI), more specifically chatbots. And in the process, the company has found out some of the pet peeves or frustrations people are experiencing with chatbots. To date, Chatbots have … Read More

Warriors center Zaza Pachulia uses the Viber app to keep up with events in his home country of Georgia. This week, the team will begin using it to reach fans in Eastern European and Mediterranean countries. Warriors center Zaza Pachulia uses the Viber app to keep up with… The Viber …

Office workers around the globe are turning to a new assistant to answer their HR queries and requests for data, one who never calls in sick or steps away from their desk for meetings. The advent of chatbots—conversational artificial intelligence (AI) tools developed for specific functions—is giving … Read More

A rising Ghanaian artiste identified as O Gee, who has been captured in numerous videos with Ebony in romantic positions, has come out as the boyfriend of singer Ebony Reigns after her death. The two were pretty close when she was alive and he's been speaking out in sorrow since …

With more than 187 million daily active users as of Q4 2017, Snapchat is one of the most popular mobile applications in the world. Unfortunately, it recently received a redesign that many have described as “ugly”. Case in point: An online petition urging Snap, Inc. to restore the app's old …

But after interrogated by specially-trained welfare officers, the schoolkids claimed they were trying to impress pals on snapchat. Greater Manchester Police Inspector Jim Jones blasted: "Officers tonight have attended several incidents of people hanging off motorway bridges. "Those spoken to claim it's a … Read More