Additionally, Invoca's Signal AI technology uses machine learning to give marketers complete insight into what happens during phone calls. … Marketers can put this data to work directly in the Voice Marketing Cloud by automating the ideal customer experience before, during and after each call. With an … Read More

Several things: First, get clarity about the real issues your customers are facing; second, specifically connect your years of experience; the features you offer, etc., … More money was spent in 2008 on customer–service training than on any other type of training, with the exception of leadership training. Read More

Suzanne Betette, an employee of the Long Agency in Mount Morris, was recently named the Erie Insurance Quality Customer Service Agent of the Year. The award, given annually, recognizes on one customer service agent in each branch of Erie Insurance, of which the Long Agency is a part. Read More

How many times do you receive a survey by telephone, mail or internet? We are inundated with surveys and most of the time, we find any excuse to either not converse with the person on the phone or to hit delete faster than you can say “whatever.” After being CEO …

In February 2018, the Paris region's governing body launched a Snapchat campaign for Paris Fashion Week, in an attempt to reach tourists and Parisians, and engage with a younger audience. This case study looks at how it achieved a staggering 5.7 million views after being shared by Snapchatters via … Read …

Since its redesign, publishers on Snapchat's Discover channels have seen their engagement numbers plummet. That's not a coincidence, says Madison Malone Kircher, Associate Editor at New York Magazine's Select All. (Credit: CHEDDAR). Print Share. fbShare Tweet gShare Email … Read More

Every 1 out 40 people use Snapchat on a regular everyday basis. That is 158 million people use Snapchat every day and they on an average open the app 18 times in one day. Snapchat is the one the thing most teenagers cannot live without, it is so common amongst …

The encrypted messaging app Telegram is the latest to be banned in Russia, prompting Kremlin officials to look elsewhere for how it communicates with the media. We found out last week that not all Android vendors are created equal when it comes to security patches following research by a pair …

Roskomnadzor, the Russian state telecommunication's watchdog, began the process of blocking Telegram. The move came after a court on Friday approved the move after Telegram failed to comply with an order to give the Russian authorities access to users' messages. Telegram did not contest … Read More

Russia's communications watchdog on Monday began blocking access to the popular messaging app Telegram after a court banned the service for refusing to give security services … "Roskomnadzor has received the ruling of (Moscow's) Tagansky court to block Telegram's services on Russian territory. Read More