She said she waited at a customer service desk on arrival for over an hour and a half but supervisors were too busy to help her. After tons of response to her social media posts, she later replied and said that the airline had reached out to her to help …

The solution also supports the use of Bots featuring integrated Artificial Intelligence technology, automation and analysis for all customer service channels including social media, and maintenance of the customer input and contextual information in the transition from self-service to live agent-assisted … Read More

The social hub also provides supported employment opportunities for people with disabilities, offering customer service experience and training. Cornerstone also offers activities such as workshops, crafts, discos, music groups, supported holidays and training opportunities. The hub, at 26a Evan Street, … Read More

Customer support informed an incensed Maynard that he would have to use other means to get the service he had just paid for whilst waiting for a refund which would take 72 hours. I don't really understand why the support guys would urge someone to use 'other means' before they …

Councils also face the challenge that residents' expectations of customer service have increased. With so many channels at people's fingertips (social media, phone, email) people expect to be able to contact businesses 24/7 in any way they wish, and get a speedy response when they do. Without the … Read More

Almost half of us (47%) do not have confidence that the Government uses its data to provide us with better services; and 51% think most information on social media is unreliable. While we may be more cynical as this is much higher than the global average, people particularly worry about …

The NBN said executive said that the company had chosen to initially launch FTTC services in a limited footprint while it works to “optimise the customer experience”. “Our decision to undertake a limited volume release means that a small number of homes and businesses will now have a new date …

The solicitation was posted on April 3rd. It calls for “Media Monitoring Services,” and the creation of a database to track over 290,000 “media influencers” around the world, including online news outlets, bloggers and prominent social network accounts. The monitoring service would identify contributor … Read More

The separation of services also has helped reduce wait times in the waiting room and made things run more smoothly. Another change the department is working on is streamlining customer service in general, Fahy-Box said. “We're really trying to improve our customer service,” she said. “We have put … Read More

After someone questioned T-Mobile Austria about customer passwords being stored in plaintext, a couple of company social reps revealed their complete misunderstanding of computer security, and perhaps how community … The customer service agents see the first four characters of your password. Read More