Companies in this highly competitive industry should thus maximize their use of social media and other online platforms in promoting their brands and generate … And for this reason, it is essential to use an effective healthcare customer service call center to lighten the workload as you focus on the …

IpsaOptio Business Solutions has hired Fred Bowman as business consultant and customer service representative. In the position, Bowman will outline IpsaOptio's offerings to local business owners. IpsaOptio offers accounting, payroll, website design, social media management, human resources and … Read More

But it's difficult to tell if air travellers are acting out more, of if social media makes the most extreme examples of misbehaviour easier to share. The answer probably involves both. … No matter how airlines approach customer service in the social media age, there's a drawback. If they do …

FEMINIST activists are preparing to sue China's biggest social media platforms for deleting their organisation's accounts, the group's founder said today. … Weibo customer service representatives told them by phone that the account could not be reactivated due to the posting of "sensitive and illegal … Read More

Social media is one of the best marketing tools that lets you interact with your industry and customers to announce your business and the products or services offered by you. From staying in touch with people from your industry to getting familiar with the latest trends, everything is possible on …

“B2B lends itself to curated content where the brands can help their audience through sharing curated news and best practice content to help individuals develop their skills and careers,” said Smart Insights CEO Dave Chaffey. HubSpot, for example, mainly promotes its own content on social media, but … Read More

Headquartered in Parsippany, NJ, Lodging Interactive is a full-service digital marketing and social media engagement and reputation management agency exclusively servicing the hospitality industry. Through its web design and search optimization division as well as its CoMMingle Social Media … Read More

In fact, linking digital signage advertising with social media creates trust, generates web traffic and can even increase customer volume. Social … that really know how to maximize their digital signage are also using it as a means toward easing customer communication and quickening customer service. Read More

A picture taken on November 20, 2017 shows logos of US online social media and social networking service Facebook. / AFP PHOTO … Killer app for the social media age #1: Data ownership. … “Don't make the mistake of thinking you're Facebook's customer, you're not – you're the product,” he …

Smartphones and social media make it easier for stories of disruptive airline passengers to spread. While it might seem like air travelers have become … No matter how airlines approach customer service in the social media age, there's a drawback. If they do nothing, they're criticized for being callous or … …