Chick-fil-A’s unique brand of customer service continues with viral flamingo photos
The store's owners turned to social media for help, posting an image of the flamingo, along with a message: “Missing Flamingo on the loose in Commack! A little girl left this behind at Chick-fil-A Commack after having lunch with her dad. Please let us know if this belongs to your …
THE BUSINESS: What’s new in social media land?
Various studies show that Twitter is most often the platform of choice for customer service queries and while Facebook is attempting to master this sector with the creation of new bots, short term, it makes sense to maximise on your customer service offering within Twitter, providing fast response times and … …
Top Brands in US and Canada Report Poorly Targeted Social Analytics Can Cost Billions in Lost …
NetBase is the award-winning social analytics platform that global companies use to run brands, build businesses, and connect with consumers every second. Its platform processes millions of social media posts daily for actionable business insights for marketing, research, customer service, sales, PR, … Read More
Why Social Media is Your Most Important Customer Service Tool
Many businesses even have 24/7 social media support. Plus, now with the ability to add unique pages, you can even upload shops and menus on Facebook. With about 80% of all internet users being active on at least one social media platform, it is the key to being in touch …
How to Use Social Media Platforms for Business: Shweiki Media Printing Company Presents a …
Shweiki Media has partnered with social media expert John Paul Aguiar to present a new webinar featuring tips for effectively using social media platforms … This includes guaranteeing the highest quality product, exceptional customer service, world-class communication, an on-time guarantee, and no … Read More
Copywriting Tips for Social Media Advertising: Shweiki Media Printing Company Presents a New …
Social media advertising can be an effective way to attract an audience and reach potential customers, but creating copy for ads isn't the same as writing copy for social media content. To help brands perfect the former practice, Shweiki Media has teamed up with copywriting expert and entrepreneur … Read More
Support for National Social Media Emerges After Facebook Breach
CO, Jakarta – The Indonesian Internet Service Providers Association (APJII) said that the case involving the data breach of 50 million Facebook users could be used as a momentum for the emergence of an Indonesian social media alternative. “The Indonesian society should not just merely be users,” … Read More
Azercell’s 4G service now more convenient
… 7 day/week Front Office service, M2M services, one-stop-shopping approach Azercell Express offices, Online Customer Care and Social Media Customer Care services, Mobile Customer Care office, mobile e-signature service “ASAN Imza” etc. Azercell deployed first 4G – LTE services in Azerbaijan in … Read More
8 ways to ensure your social media isn’t a dud
Many times, a hotel can create a loyal customer from one who began with a negative experience. This is called a service recovery. Customers who make a complaint on social media that goes unresponded to will, not unsurprisingly, harbor ill will for the property and will not likely return. Worse, …
Kinship digital extends internationally with JeffreyM partnership
Both companies will jointly pursue and service enterprise clients requiring social media and digital hubs across North America, Europe and the Asia Pacific. Both companies are implementation and support partners of Sprinklr, which they claim is the most complete social platform for managing customer … Read More