Anyone who's spent time with Siri or Alexa knows that computers are far from good enough with language to replace a human customer service agent. But MetLife and other early adopters say call center workers become more empathetic and efficient when they have a machine-learning powered … Read More

ST. AUGUSTINE BEACH, Fla., March 19, 2018 /PRNewswire/ — BrightMove, Inc. a global leader in applicant tracking, hiring and recruiting software announced it was selected for a 2018 Bronze Stevie® Award in the Customer Service Department of the year category for software companies with 100 … Read More

“It's not that they don't want any service at all, but what consumers increasingly want is to be able to control the service they are looking for,” Farla Efros, president of HRC Retail Advisory, told Reuters. The trend, however, did not hold with shoppers looking to buy electronics, a majority …

The move is meant to improve the operations, customer support and technology for Poloniex clients around the world. Specifically, Circle is said to hire between 25 and 35 extra people to grow its operations in Asia, expanding a local workforce of just ten in Hong Kong and mainland China, and …

Right now, we're seeing a shift towards a multi-channel sales, marketing and customer service environment that can service customer interactions across a number of touch points, leading to a slick customer interface that can lead to an enhanced customer experience. Examine what brands are doing … Read More

Customer service, according to many experts, is the foundation for a solid company, but even as customers have more access to brands, customer service seems to be faltering. Here are three tips to build a better customer service team, and to add to a brand's overall customer service experience. Read …

Service NSW's customer service channels have failed to cope with volumes of traffic from users keen to access their compulsory third-party insurance (CTP) green slip refund. NSW citizens have been unable to transact with Service NSW for much of Monday as a result of the load issues. Today was the … …

The Fold Legal director Jaime Lumsden Kelly said many financial services businesses are now using technology, such as algorithms and chatbots to help attract and service their clients. Given that chatbots interact with customers, Ms Lumsden Kelly said it raises some interesting questions around … Read More

The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and … Read More

There's an old adage, "the customer is king!" Without customers, you have no reason to be in business. Customer service has been an important ingredient of the value of a purchased product or service, helps distinguish one brand from another and creates loyalty. If you're 50 years old or more, …