Homebase worker ‘sacked’ over foul-mouthed tweets saying she ‘hates customers’ and ‘hope they …
Kayleigh's Dad Ray, 48, also defended his daughter's actions and revealed she was a recipient of Homebase's customer service excellence badge. He said: "There was no way to make the connection between Kayleigh and Homebase at the time she was "resigned", therefore she believes it was harsh. Read More
CarLabs Taps Former Carfax Executive As Its VP Business Development
Most recently, CarLabs created Kia Motor America's "Kian," a digital assistant that provides automated sales and customer service support on Kia.com and on Facebook Messenger. Kian produced a 50-fold increase in engagement on Facebook Messenger and continues to significantly improve … Read More
How To Use Emotionally Intelligent Customer Service To Build Loyalty And Customer Engagement
Great customer service has the potential to build customer engagement and loyalty by providing your business with a way to make an emotional connection with its customers. By accomplishing this, your company goes a long way toward rendering itself irreplaceable–a business for which any substitute … Read More
Two held for robbing staff SBI’s customer service centre in Loni
The police on Monday arrested two men who charges of robbing the customer service counter of the State Bank of India in Loni's Tronica City area on March 17. The robbers had fled with Rs 55,000 cash and also taken away three mobile phones during the incident. The police traced …
Coming soon to 2000 Walmart stores: Handy’s workers to install that TV you bought
In addition to making it easier for customers to assemble furniture and other items, retailers increasingly are offering customers grab-and-go checkout and delivery options. "Retail is being pushed to deliver even better customer service, and we are a part of that," said Handy CEO Oisin Hanrahan. Read More
Magic City Newsmakers: Heavenly Donut, TumTum Tree Foundation, Wells Fargo and more
Daxko was presented with a Silver Stevie Award in the Customer Service Department of the Year category in the 12th annual Stevie Awards for Sales & Customer Service. Global Healthcare Exchange LLC has named Children's of Alabama to its annual list of the health care provider organizations being … Read More
Builders’ merchants delivers award-winning customer service
Three teams, from Nottingham, Hereford and Kettering, were awarded for delivering excellent sales and customer service throughout 2017. … the country, the competition celebrates the un-sung heroes at the heart of the business who go that extra mile to enhance the customer shopping experience. Read More
How The Gig Economy Will Help Deliver The True Value Of IoT
According to research firm Stratistics MRC, the field service management (FSM) market will be worth $4.45 billion by 2022. Increasing customer expectations, surging demand for enhanced productivity and the rise of service operation costs are considered primary drivers behind this projection. What's … Read More
Gadgets, and not humans, are preferred customer service option for shoppers: Study
Gadgets, and not humans, are preferred customer service option for shoppers: Study … Most buyers prefer to be left alone as they shop in store for items like apparel and prefer to use in-store technology for customer service over personalized attention from store employees, according to a new study. Read …
Only 9 Percent of Consumers Say They Always Receive Excellent Customer Service
VALENCIA, Calif.–(BUSINESS WIRE)–Leading customer service provider Arvato today announced survey findings from a group of 500 consumers and business leaders in the customer service space, revealing that businesses think the customer service experiences they're delivering are significantly … Read More