Customers with additional questions on their city services bill can contact utilities customer service staff at (434) 799-5155 or contact Grey at (434) 799-5270. Bill Donohue, the commission's chairman, said he met with Grey and the city manager last week to make sure officials followed through on … Read More

D'Angelo pointed to United's immediate but short public apology to Kokito's owners and other customer relations mishaps, including a mixup last week that led to a Kansas family's dog being shipped to Japan, as evidence of the type of bad headlines that can lead to a reputational “death by a …

“At that point in time, health care (wasn't) really into the concept of doing customer service,” Tierney said. “We did not think of ourselves being akin to anything in hospitality, God forbid.” Improving communication is a large part of bettering that patient experience, experts say. “I think in general trying …

For some kinds of companies, the majority of customer interactions occur inside the homes of their customers. Whether they're installing security systems, repairing appliances or cleaning carpets, conscientious professionals know that working in other peoples' homes requires following a few particular … Read More

PREPA's customer service system was not affected and customer information was not at risk, the utility said, though the attack led to longer wait times at its service center. The news comes on the heels of U.S. President Donald Trump's blaming the Russian government last week for a campaign of …

The project coordinator at Louvre Hotels Spain and for the Campanile brand, Camille Gil, says that this new initiative "will measure the impact of our service" in order to "retain our customers and attract new ones, always improving and creating a differential value based on the emotions created in our … …

Conversing with customers through social media should be a top priority for brands — regardless of whether the conversation is based on praise or discontent. Providing social media customer care can go a long way toward securing a customer's loyalty, according to speakers at the conference. Read More

The Maine Public Utilities Commission said it would meet Tuesday to decide whether to launch a full investigation into customer complaints about skyrocketing bills and poor service by Central Maine Power. The move follows a Feb. 27 meeting at which the agency voted to start gathering information … Read More

The patient care experience has extended well beyond the four walls of the doctor's office — there are unprecedented opportunities to deliver personalised medicine, anytime, anywhere. The connected health market has seen explosive growth in recent years with no signs of slowing down, as Internet of … Read More

“Last year, our board initiated a review of strategic alternatives for the company, and after an extensive process, we determined that capitalizing on the Fidelity platform will best enable us to support the Stewart brand and continue providing the service our customers have come to expect,” Thomas Apel, … Read More