This software encourages call center workers to do more emotional labor
No one calls a customer service line because they're happy — but for call center workers, maintaining an upbeat attitude is a crucial part of the job. Whenever I call my bank or health insurance provider with a problem, the person on the other end of the line is invariably …
Walmart and Handy are teaming up to make furniture assembly easier
“Retail is being pushed to deliver even better customer service, and we are a part of that,” Handy CEO Oisin Hanrahan said in a statement. “We know people think about these services at the point of sale.” It seems that folks are already ready for Handy's services, as the company …
redPanda Software wins Global Award for Customer Value Leader in Enterprise Software for …
"redPanda Software's customer service strategy is to unlock human capital potential through training initiatives, such as enhanced management training for junior managers. The company's employees can also enroll in courses of their choice, with redPanda Software paying for the learning materials … Read More
GLI names new client services executive
Gaming testing specialist and technical consultancy Gaming Laboratories International LLC has appointed veteran gaming executive Raul Bouchot (pictured) as senior client services representative. In that role, Mr Bouchot will be providing “personalised customer service” to the company's gaming and … Read More
`You’re a rip-off’: At forum, dozens of Spectrum customers fume over cable box fees, service woes
"You moved the channels for your own benefit, not the customers benefit." Several Spectrum users spoke of spotty television reception and unreliable customer service. Nancy McNab recalled getting nowhere in phoning Spectrum about getting certain sports programming. "One time I got a woman in the … Read More
Leigh McClusky: Customer service starts with a smile
grinning is going to win you friends if you have seriously dropped the ball. But generally in. business, we all like to be greeted with a warm, genuine and positive voice or face on the. other end of any transaction. Even an online business needs to smile, electronically. It's not …
US rail regulator tackles railroads over customer complaints
March 19 (Reuters) – The top U.S. rail regulator has asked major railroads for information on service levels before meeting disgruntled shippers and other customers over complaints about service delays and higher costs. In letters to the chief executive officers of the railroads dated March 16 that were … Read More
Share One promotes Kim Young to COO
Kim began her career at Share One in 2002 as a customer service representative. She was promoted to customer service manager in 2008 and spent the next four years successfully supervising the customer service and service center teams. The years of experience both serving and managing the … Read More
Greater Nevada Mortgage awarded International Service Excellence Award
CARSON CITY, NV (March 19, 2018) — Greater Nevada Mortgage (GNM), serving the Sierra Nevada region since 2001, has received the 2017 International Service Excellence Award in the Small Business category by the Customer Service Institute of America (CSIA). The CSIA judging committee … Read More
Gaming Laboratories International (GLI®) Names Raul Bouchot Senior Client Services …
LAS VEGAS, March 19, 2018 /PRNewswire/ — Gaming Laboratories International (GLI®) is pleased to announce that it has named veteran gaming executive Raul Bouchot Senior Client Services Representative. In joining GLI's growing Client Service team, Bouchot will play a key role in providing … Read More