Presented annually by the ABA, the Stevie Awards are widely considered among the nation's top honors for sales and customer service. All organizations operating in the U.S. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. Paychex's bronze medal came … Read More

SAN FRANCISCO–(Business Wire)–Helpshift, the company revolutionizing the customer service industry, today announced the release of SensAI, the first artificial intelligence natively built for customer service. Using SensAI, brands can automate the support process to make service interactions more … Read More

Western Regional General Manager Don Lawrence shares, “Durand-Wayland has made a commitment to the California produce industry to provide state-of-the-art sorting equipment backed by industry leading customer service. Our service team includes local service technicians with years of … Read More

The managers and staff of a hotel at 500 Jalan Sultan apparently have a history of poor customer service, according to social media reviews of the establishment. … Several netizens have rated the hotel poorly on social media and have singled out the staff at the hotel for having poor …

With customer case management becoming more important than ever, competition in this category is increasingly tight. A recent Harvard Business Review study showed that when companies respond to consumers' reviews online, even if they're negative, their reputation improves. When HBR analyzed … Read More

INDIANAPOLIS, March 20, 2018 (GLOBE NEWSWIRE) — OneCause, the leading mobile fundraising platform helping nonprofits engage donors and raise more money, recently took home a Silver Stevie® Award in the Customer Service Department of the Year – Computer Software category in the 12th … Read More

The company launched a "Fresh Air Weeks" service campaign, March 5, which will last until Saturday. During the campaign, every Toyota owner visiting its service centers across Korea will be offered a 10 percent discount on services on air conditioning and cleaning units. Also, free sterilizing of their car … Read …

Ever thought of switching banks due to a poor customer experience (CX)? Well, you are not alone. This is based on findings from a recent study by Genesys, and Frost & Sullivan, which found 40% of Singapore banking customers stopping or cancelling their services with a bank due to poor …

… to its customers' needs. In 2017, new branches were opened, most notably in Germany, Belgium, Spain and France. In total, nearly 400 partner points of sale now offer LOXAM equipment for hire to tradesmen and seasoned DIY enthusiasts. LOXAM voted Customer Service of the Year 2018 in France. Read …

Unlike traditional marketing, conversational marketing uses targeted messaging and intelligent chatbots to interact and engage with people. In this survey we are looking at opportunities to blend service and selling across digital, store and customer contact. We appreciate you providing your feedback on … Read More