Customer Service

5 Surprising Things an Answering Service Can Do for Your Business

Answering services have been around for many, many years. Perhaps you've even used one in the past for message taking or call forwarding. With advances in technology, lots of new integrations, and some good old-fashioned customer service, today's answering services can do much more than you … Read More

Customer Service

SEPTA announces snow plan ahead of Wednesday’s storm

CCT is currently planning for full service on Wednesday, March 21, 2018; however, CCT customers should anticipate delays due to the impending weather conditions. Please keep in mind service reductions may become necessary if conditions deteriorate during the day. Sidewalks and steps not cleared … Read More

Customer Service

8 Tips for Blending Physical and Digital Customer Experiences

“…the testing can't end there; the experience must extend all the way into the physical delivery. Knowing who is delivering your pizza via the app, having a consistent brand experience with their customer service, and ultimately having your order delivered on time and cooked to perfection is all part of …

Customer Service

Moody’s Analytics wins Gold Stevie® Award for Innovation in Customer Service

NEW YORK–(BUSINESS WIRE)–Moody's Analytics has won Gold at the 2018 Stevie Awards for Sales & Customer Service. The Moody's Analytics Customer Service team earned the Gold Stevie in the Innovation in Customer Service: Financial Services category. This marks the third year in a row the … Read More

Customer Service

Suburban Propane Partners, LP Celebrating 90 Years of Leadership, Innovation and Dedicated …

Since the concept of using propane as a portable heating source was born in 1928 by its visionary founder in a small New Jersey town, Suburban Propane and its predecessor companies have been committed to delivering outstanding customer service to the communities served. In 1945, under the … Read More

Customer Service

Tuktoyaktuk residents demand refund after weeks with no internet and phone service

A blizzard hit Tuktoyaktuk, N.W.T., late February that affected many residents' internet and phone services. … Masuzumi said he's had very little service over the last three weeks. He pays over … He said a Northwestel customer service representative told him he would get some credit on his next bill. …

Customer Service

Librestream Powers New Remote Assistance Service from Safran Helicopter Engines

Safran Expert link, a new video assistance service, for Safran customers. This new service connects customers through a secure, live video feed, with Safran Helicopter Engines experts. Read More

Customer Service

Business Review: Lakeway Express works toward quality customer service

Customers of Lakeway Express can expect a variety of services including a wider selection of merchandise that most convenient stores do not have. Assistant manager, John Arai, said in addition to the stores wide selection of food and other merchandise, they have also gone through recent remodeling. Read More

Customer Service

Avis Continues to Lead its Category for Customer Loyalty

Avis received the highest marks in the car rental category by ranking first across all four behavioral engagement drivers, including empathetic customer service; comprehensible pricing, discounts and options; digital convenience, expertise and reputation; and offering a wide range of connected, reliable … Read More

Customer Service

Delta put an 8-week-old puppy on multiple wrong flights while its owner was ignored by customer …

"Was not given a call back number by Detroit person, and the customer service would not give me their direct line. Tried calling Delta Cargo customer service, only to be yelled at by the rep and hung up on. No idea where my dog is, or what conditions he'll be …