“Tried calling Delta Cargo customer service, only to be yelled at by the rep and hung up on. No idea where my dog is, or what conditions he'll be placed under for the next 24 or more hours. Don't know when he will come into Boise tomorrow. No idea who …

NBC 7's Consumer Bob and the NBC 7 Responds team take a look at how the city is doing from a customer service perspective as it tries to win back trust of customers overcharged on their water bills. (Published 37 minutes ago) NBC 7's Consumer Bob and the NBC 7 …

"My ongoing engagement with customers, team members, supplier partners, and external stakeholders has reinforced my view that Myer must regain its historic reputation for great value and customer service," Hounsell said. "The work on value is progressing well and with the right training, together with … Read More

Factors such as solid business performance, comprehensive customer service, development of local talent and the fulfilment of a corporate social responsibility strategy have made Fubon Life not just a business, but an active participant in the societies in which it works. These efforts mean Fubon Life … Read More

The Maine PUC opened a preliminary investigation weeks ago into Central Maine Power over customer complaints of skyrocketing bills and poor customer service. Tuesday, commission officials unanimously voted to pursue a management audit to get to the bottom of what caused the spike in … Read More

On a number of occasions, according to the lawsuit, Steele reported these cancellations to Uber's official customer support and critical response help lines. While she was told a few times that the company was investigating her claims, more often than not she says she was met with the same response: …

"To achieve this, I have renewed the entire team's focus on product, price and customer service. These are strongly endorsed by the Myer board," he said. "The renewed focus on product, price and customer service is expected to re-engage our traditional customer base." Myer's $476.2 million loss is the … Read …

The utility has performed customer satisfaction surveys since 2010, and this most recent one of residential and commercial customers focused on overall attitudes about the utility's communication, employees, services and customer service. GreatBlue Research Inc. conducted the survey over the phone … Read More

“Most Americans want to support American jobs by buying American whenever they can and that includes the customer service they get from call centres,” a press release posted his website quoted Brown as saying. The bill was first introduced in 2011 by Timothy Bishop, a Congress representative from … Read More

In the UK, consumers experienced 173 million problems with products and services last year, but less than one in three of these were reported to the companies at fault, new figures reveal. According to Ombudsman Services' fifth Consumer Action Monitor, shoppers ignored 78 million issues with … Read More