91% of consumers surveyed by Eptica say not answering their questions satisfactorily annoys them and makes them less loyal, with 75% complaining that customer service agents don't have the information needed to respond to their queries. 70% say they get inconsistent answers across different … Read More

The business, which was founded in 1988 by Pastor Dorothy Jacobs of Consuming Fire Ministries, has gained a loyal following by prioritizing customer service over all. “There were other bookstores when we opened and they didn't have very good reputations,” Jacobs said. “The one thing that we were … Read More

If you're already a Vodafone customer, you can join VOXI immediately online. Otherwise you will be have to apply and will be sent a free SIM in the post. Either way you will need to submit ID that proves you or the intended recipient of the SIM is under 25. …

BOSTON, March 21, 2018 /PRNewswire/ — John Hancock recently was named a Grand Stevie winner at the 12th annual Stevie® Awards for Sales & Customer Service in Las Vegas, in recognition of the quantity and quality of the company's submissions. Grand Stevie trophies are awarded for the Best of … Read …

ASHLAND, Ky. (March 21, 2018) – Cindy Wiseman was named Kentucky Power's new managing director external affairs and customer service on Wednesday. Wiseman, an external affairs manager for Kentucky Power's sister company Appalachian Power, has been with American Electric Power since … Read More

The utilities will deploy the OpenWay Riva solution to enhance electric system monitoring, offer new rate options and services to customers, and support water conservation goals. Specifically, the new meters will allow for improved customer service and response to power outages and water leaks, … Read More

Helpshift announced the launch of SensAI — an artificial intelligence natively designed for customer service. The company said SensAI will enable brands to automate the support process while cutting down the time to resolution, streamlining operations, diminishing overhead in the contact center, and … Read More

For almost 20 years, owners and brothers Demetrios and Odysseus Vergos have been serving the greater Apopka area with honest and dependable auto repair service. They treat each customer as family with respect and integrity. That's why Sheeler Auto Repair has always been voted one of the best … Read More

To establish a payment plan or discuss a utility bill, customers can call Ameren Illinois Customer Service at 1-800-755-5000, select “billing and payment” from the menu, and follow the voice prompts. Customers may also set up an agreement online by visiting AmerenIllinois.com and logging in to their … Read More

He suspended the company's dividend, he's cutting costs, he's promising to be more aggressive on discounts, and he's trying to lift customer service, including through sales commissions for staff. Most importantly of all, he's kept the company within its banking covenants – just. The most perilous of … Read More