Bombardier Commercial Aircraft Customer Services Wins 2018 Gold Stevie® Award
MONTREAL, QUEBEC–(Marketwired – March 21, 2018) – Bombardier Commercial Aircraft's Customer Services team was presented with a Gold Stevie® Award in the category: Customer Service Department of the Year – Airlines, Distribution & Transportation, at the 12th Annual Stevie Awards Gala in … Read More
The Two Surprising Impacts That Intelligent Voice Assistants Are Having On Customer Experience
This is particularly true in the US, where he believes that the market is currently in the early adoption stage, in terms of market development and technology adoption. If that is true then it would be wise to consider how the growth in voice assistants will impact service and the …
Delivering Better Customer Experience Through Marketing-Sales and Sales-Service Alignment
Every business organization needs to function as a community with tightly-knit teams or departments working together to achieve a common goal. Among those goals is the enhancement of customer experience — one of the biggest game changers in today's business field. A Walker study even … Read More
Have a Toys R Us gift card? Use it fast, but be careful
That's a lesson Stuart mom Jill Uperi learned the hard way. A week after placing an order and getting confirmation, Uperi got an email that her online order was cancelled. But the money was not refunded to the gift card. “I called customer service to tell them I needed some …
Office Service’s Customer Service Prevails
Office Service's absolute top priority is and always will be customer service. Our mission has always been to provide the most elevated service possible both through our conveniently located Ogallala store at 112 East 3rd Street, to outside route sales with the benefit of free delivery to all Ogallala … Read …
HSR ramps up customer communication with real time service alerts
Hamilton Street Railway's (HSR) communication services got a facelift today. HSR launched its new Twitter account @HSRnow as a way to inform itspassengers in real time of sudden changes in bus routes. The account will be 'tweeting alerts as they happen, 24 hours a day, seven days a week' says … …
The CapStreet Group Announces the Acquisition of CRS Texas
They have a track record of success in building strong business service companies and will be critical in providing resources to help us continue to grow,” said Brian Smith. “We believe our partnership with CapStreet will build on the legacy of innovation and customer service CRS is known for and …
Fitness column: Welcoming customer service personnel more important for gyms than ever
I located a pay phone and tried my best to weave through a tangled web of government administration. Unfortunately, everyone had attended the same customer service training as the store manager. I was informed that park staff were not permitted to assist customers in need because they were tied up … …
‘Customer Service’ topic at 1st chamber luncheon
The guest speaker, Erika Hubbard of Live Out Loud, gave tips about the importance of customer service. It was called, ”Winning in Business; set yourself apart in Sales and Service.” More people are buying online these days, so the best way for local businesses to retain and grow their customer …
Brennan Enterprises Earns 2018 Best of Houzz Award for Service
The Best of Houzz Awards serve as the Houzz community's people's choice awards, and can be won in two categories: Design or Customer Service. Nominated through each 5-star review given to a business by a client, the Customer Service Awards are awarded according to the number and quality of … Read …