While technology can solve a lot of the problems facing retailers, sometimes customers want a human touch. At least, that's what Target (NYSE:TGT) CEO Brian Cornell believes. The retailer, which has invested heavily in improving its supply line and shipping logistics in order to support its digital … Read More

Through its strict customer service guidelines, the company strives for the highest levels of honesty and integrity. AFBC is a member of the Association for Student Loan Relief (AFSLR), and each representative on the phone has received the Certified Student Loan Professional certification through the … Read More

The cutback does include 200 people who got the word on Wednesday plus an additional 600 at the Time Customer Service Center in Tampa, Fla., that Meredith previously said it planned to shut down. Meredith said it is will move all the subscription and fulfillment work to CDS, a Hearst-owned …

“We thank House and Senate leaders for adopting a common-sense, consumer friendly approach to ensure that, no matter where consumers purchase their ticket, they are protected by the same standards of transparency and customer service,” Calio added. “The free market is working and there has … Read More

Kitchener, Ontario: Vidyard, the video platform for business, announces Vidyard GoVideo for Zendesk, the newest video-based Zendesk Editor Marketplace app that brings the power of personal video messaging and screen-recording to Zendesk Support. Available at no charge to Zendesk customers, … Read More

An industry leader in managed hosting and cloud services, Liquid Web is known for its high-performance services and exceptional customer support. The company owns and manages its own core data centers, providing a diverse range of offerings spanning from bare metal servers and fully managed … Read More

MONTREAL, QUEBEC–(Marketwired – March 21, 2018) – Bombardier Commercial Aircraft's Customer Services team was presented with a Gold Stevie ® Award in the category: Customer Service Department of the Year – Airlines, Distribution & Transportation, at the 12th Annual Stevie Awards Gala in … Read More

The Noridian Healthcare Solutions LLC Provider Contact Center has been named a Center of Excellence by BenchmarkPortal. From left, Troy Aswege, senior vice president of operations; Paul Wilson, CEO, and Pam Gordon, vice president of Medicare operations and provider customer service program. Read More

“RoboBrain is quite simply an AI-powered information sourcing tool for our customer service agents. A one stop, one screen solution for information search at UBank.” The tool took eight staff about 12 weeks to build and deliver. It consists of Watson Conversation, Discovery and Knowledge Studio, and a … Read More

Watson Conversation includes out-of-the-box tools to build intents and entities in order to automate customer interactions with a natural language interface. Watson Virtual Agent is the cognitive, conversational self-service engine that utilizes those intents to provide answers and take actions across … Read More