Dating Vs. Marriage: Prospects And Customers
Lucy Glennon specializes in customer service training and recruitment and hiring. She can be reached at 866.645.2047 or lucyg@hireguru.com or at the HireGuru. CUSTOMER SERVICE – Have you been married long? If so, I want you to think back to when you and your spouse were first dating. Read More
‘Service unsatisfactory’, court asks eatery to refund charges to customer
A consumer court recently directed a restaurant and pub in Lower Parel to refund the service charges, which, according to a customer, he was “forced to pay”. The complainant alleged that the service and the food at the restaurant “were not up to the mark”. Ashwin Vora, a resident of …
Commentary: We expect good service, but are we good customers?
Some have said customers must understand that in order to get good service, we need to be willing to pay more for products and services in general so that money can be channelled to salaries within the industry. This may very well be true in some instances which is why …
Convenience Valet Moves To Larger Facility To Support Rapid Growth
It sets us up to expand and grow in many new ways, while still delivering our excellent customer service. " Jim Blosser, EVP of Sales and a 20-year veteran adds, "This is a huge milestone for our company. I'm most excited about what the expansion will mean in terms of …
Yotpo’s AI Powered “Insights” Helps Brands Make Sense of Customer Feedback Data
Insights uses natural language processing, sentiment analysis, and semantic grouping in order to provide actionable intel on consumer behavior at scale – bringing companies much closer to consumer needs. At its core, Insights gives marketing, customer service, and product teams access to real-time … Read More
In this fantasy trial, Watchdog vs. AT&T, customer service malpractice comes to the fore
AT&T is battling the U.S. Department of Justice now in a landmark trial that will determine if AT&T can buy Time Warner. The Watchdog's chief issue with AT&T has been, is, and probably always will be the frustrating, annoying, make-you-scream customer service culture of the company I call #shameATT. Read …
Helo Ride-sharing Service Blade Obtains More Funding
Concurrent with the financing, the company has formed an alliance with Airbus Helicopters to provide customer and helicopter operator technology solutions and on-the-ground customer experience management for the Airbus Ride helicopter service in the Dallas market. Airbus Ride has operated for … Read More
Enterprise IoT Leader Samsara Raises $50M to Invest in Growth
With the new funding, Samsara will scale customer support and enablement to serve thousands of new customers, and will expand its platform with new sensors, software, and AI-driven data analytics to bring new business value to its users. The company plans to grow from 300 employees to over 550 … Read …
Oracle sued over claims of shoddy service, licensing designed to force adoption of its kit
To bolster its bid for class action recognition, the complaint cites 16 gripes culled from two different websites about Oracle and its customer service as evidence of widespread dissatisfaction. Most of the objections are drawn from business software review site Capterra, where Oracle Hospitality POS gets … Read More
Wayfair Opens Customer Service Center In Central New York
Wayfair is opening a customer service center in Big Flats, NY, and hiring 450 full-time management, customer service and sales employees. The company's service organization recently earned the Silver Stevie Award in the Customer Service Department of the Year retail category. Wayfair employs … Read More