Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is the most reliable aspect in predicting a company's performances in both short and long-term futures. A study by Michigan State University found that traders who built stock … Read More

Coffee was instant with a dash of milk. Everything had at least two sugars. Pies were meat-ish. Pubs sold beer. Everything closed early. From a tourism point of view, our horizon was limited by Big Hill. Everything else was limp-wristed or, ahem, foreign. Over the next three decades, we became …

Sure, every benefit brokerage says they provide excellent customer service, but for Raffa it is a true differentiator that grew out of the company's origins in the non-profit sector. Raffa's parent company, Raffa, P.C., is an accounting firm founded by Tom and Kathy Raffa in 1984. Based in Washington, D.C., … …

This is a response to letters published on March 15 and 16, 2018, titled 'Digicel customer service disaster' and 'Given the runaround by Digicel automated system', respectively, regarding changes made to the way we offer customer care. First, we would like to express our appreciation to G.W. and … Read More

At last they've recognised that SnappyTel isn't to blame when an NBN installer team misses an appointment or the customer's service simply fails to fire up. Not only blameless, but often as powerless as the customer to do much about it. Still, it's poor old SnappyTel that's in the complaints …

HTC Vive has been releasing a lot of updates and announcements in regards to their upcoming VR headsets including the Vive Pro and the Vive Focus. However, their customer service side seems to be under scrutiny as more customers are getting upset about how they are being treated. According to … …

"We should strongly object to it being sold." Auckland Council head of corporate property Rod Aitken said many of the staff at Henderson Service Centre did not have regular face-to-face interactions with customers. "Auckland Council has more office space for non-customer facing staff than it needs, and … Read More

News Channel 8 has learned that many customers with complaints have had trouble getting their concerns addressed quickly through the Customer Service phone number. What will happen to items on layaway at affected stores? If you have items on layaway at a closing store, Toys "R" Us says it will … …

Wayfair, an e-commerce business that specializes in home furnishings and decor, plans to open a new call center this summer in a former Corning Inc. building on Daniel Zenker drive, near DeMet's candy. Wayfair will look to hire local residents in full-time customer service and sales jobs that include full … …

“We congratulate Lincoln Financial Group's Annuity and Customer Solutions Contact Centers on being named Top Contact Centers in North America,” said Bruce Belfiore, BenchmarkPortal CEO. “They continue to consistently demonstrate that they provide superior service, and we congratulate them on … Read More