Jokingly, I suggested he contact their customer service, but I guess my sarcasm didn't translate through text because next thing I knew he was emailing Snapchat, pleading they restore our streak. He received from customer service representative Theresa. After all, at 9 a.m. on a Monday morning, what … Read More

Liberty Global has signed up LivePerson to enable its subscribers to message rather than call its customer services teams. The operator has implemented the US-based vendor's LiveEngage platform across six of its markets as part of a wider digital transformation push. Customers of Virgin Media in the … Read More

Customer service is in a transitional phase – some would say we have been here for a number of years. I hold a personal belief that there was a pause, lack of innovation and some frustration for a 3-5 year period due to an overly skewed focus on sales and …

Using travel and purchase histories, attendants can deliver a higher level of personalized service to increase sales and increase passenger loyalty and the likelihood the customer will make a repeat purchase or refer other customers. The rise of self-service check-out lanes and kiosks in stores, … Read More

Cathedral Cars provides travel for weddings, with a range of classic vehicles through the ages. At a ceremony in London, the company was awarded the Guides for Bridges UK customer service award for the second year running. The business is the first to win the prize in consecutive years. Read …

“The health care environment is constantly changing,” noted Lou Ann Soika, Senior Vice President – Customer Relations and Strategic Development. “As a service provider, not only do we have to keep up with these changes, but we also have to stay ahead of them. By using the NPS, we can …

Nathan Masters has been promoted to Assistant Vice President, Commercial Loan Officer. Nathan joined Mechanics in 2009 and has served as a Customer Service Representative, Customer Service Specialist and Business Banker. Nathan is currently attending Mount Vernon Nazarene University to … Read More

Wayfair will hire for more than 450 full-time customer service and sales roles in the new location as it scales its world-class service operations to meet the needs of its rapidly growing customer base. Wayfair sales and service vice president Liz Graham said: “We're excited to expand our operations to … …

That's one of the tips Keely Humphrey, training coordinator for the City of Newport News' Waterworks, offers to those who work with the public in customer service. It's important to take interest in customers who are upset or angry about something and to try to help them fix the issue, …

Energy supplier Spark, which specialises in deals in the rentals market with letting agents, has invested £1.5m to create an automated assistant for customers. Tenants will be able to communicate online with the smart assistant chatbot called Ami to manage routine aspects of their account such as going … Read More