Customer Service

Why is Barclays refunding some of its customers and how do I get my money back?

Barclays is planning to refund some of its customers who were over their borrowing limit or behind on their loan or card payments after admitting its service had on occasion fallen short. Following a “careful review”, the bank concluded that from October 2013 it did not “always provide the service …

Customer Service

Toys R Us begins liquidation sales. Here’s everything you need to know

A. For questions about products, warranties or rewards, customers in the U.S. should continue to contact our Customer Service Department at 1-800-TOYSRUS (or 1-800-869-7787) between the hours of 8 a.m. and 11 p.m. ET. International customers can contact their local customer service teams as … Read More

Customer Service

Opinion: Alarm Companies Are in the Customer Service Business, Not RMR Business

Alarm companies that will succeed in the coming years must realize they are in the customer service business and not the RMR business. You can still make good money, but the bigger your organization is, the harder it is going to be for you to compete. Good luck and buckle …

Customer Service

StarHub Internet outage sparks customers’ ire

SINGAPORE: StarHub's Internet subscribers took to social media to air their frustrations following a service disruption on Friday (Mar 23) evening. Responding to queries from Channel NewsAsia, a StarHub spokesperson said that they are aware that customers are facing issues connecting to the Internet … Read More

Customer Service

Voxbone tech chief: Customer service is the new job of CIO

When you talk about infrastructure as a service, there it's different. To give you an idea, we're using infrastructure as a service to experiment — to run really rapid prototypes sometimes with customers outside of our core network. And also to scale up quickly — if we need to scale …

Customer Service

Elon Musk, Customer Service Rep Extraordinaire, Just Deleted the Facebook Pages for SpaceX …

Elon Musk just took a stand—a substantial one that's a giant shot across the bow of Facebook, and a statement Musk's rabid base of acolytes may or may not take a cue from: In light of the data-gathering scandal that has rocked Facebook over the past week, Musk just dropped …

Customer Service

ServiceTitan Raises $62 Million in Series C Funding Round Led by Battery Ventures

ServiceTitan provides a state-of-the-art software platform that allows home-service businesses to effortlessly manage and streamline their operations, improve customer service and grow their business. The company intends to use the capital to bring new features to its platform, deepen its investment in … Read More

Customer Service

Wayfair (W) Opens New Service Center, Adds 450 Jobs in NY

The company plans to open a new customer service center in the state. The new facility is expected to open by this summer. These facilities are important in order to better cater to its customers' needs and enhance distribution services. Coming to the share price, Wayfair's stock has steadily treaded … …

Customer Service

Growth in AI to be Led by Customer Service

"IDC has estimated that by 2019, 40 percent of digital transformation initiatives will use AI services, and by 2021, 75 percent of enterprise applications will use AI. From predictions, recommendations, and advice to automated customer service agents and intelligent process automation, AI is changing the … Read More

Customer Service

TelaDoc service gives new meaning to ‘seeing the doctor’

… TelaDoc will narrow down licensed professionals near you and find the perfect fit, no wild goose chase necessary. Breiding says she would absolutely use TelaDoc again and has since used it on two other occasions. With its ease of access, smooth registration process and timely customer service, … Read More