Ctrip also helps customers book vacation packages and guided tours. In addition, through its corporate travel management services, Ctrip helps corporate clients effectively manage their travel requirements. Since its inception in 1999, Ctrip has experienced substantial growth and become one of the … Read More

Director of Work Services Amy Calderon said Rogers is a particularly vocal resident, and an example of the power horticulture and a supportive environment can have on a person struggling with disabilities. “He loves to be out and talking to people, and having that customer service,” she said. “A lot …

Its promise is bold: to do “anything” for customers who send requests over text or email, Mr. Chen said, 24 hours a day and 365 days a year. Fin, another new virtual personal-assistant company, is the brainchild of Sam Lessin and Andrew Kortina, a founder of the popular mobile payment …

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Customer service is king and, when it comes to bank accounts, if something goes wrong it can have a massive impact on your finances. However, if you aren't happy with the way you are being treated you can vote with your feet – and some banks will pay you to …

Even though they're aware of the problem, many leaders gripe that customer retention strategies are too costly. They assume that they must hire more customer service representatives to manually call all customers and spend hours listening to their complaints. Obviously, that solution is not scalable or … Read More

But if they design new training programs for employees or update their customer service policies, it might not have any impact on their reputations. "The good flights are never going to make headlines. So even if you improve service and more people are happy, does that help you in the …

Millennials have a decidedly different view of customer service than their parents and grandparents. While members of older generations may be frustrated at the idea of dealing with automated customer support systems or using messenger apps to interact with bots, millennials embrace the idea of self … Read More

Consumers who rely on independent third parties to comparison shop for travel are not interested in 'high standards of customer service' rhetoric from an industry with a recurring history of delay and cancellation-causing software failures, bungling the transportation of pets, crew scheduling problems, … Read More

If that doesn't work, you want to talk with a customer service manager, even the vice president of customer service or all the way up to CEO,” Bodnar said. An advantage to complaining via email is that it can create a paper trial. Bodnar said some companies prefer to be …