Trash pickup billing, customer service to go through BPW
Holland City Council voted unanimously during its March 21 meeting to award the next contract to Chef Container. Built into that contract is BPW taking over billing and customer service. The contract begins July 1 and goes until 2023 for single family homes through four-unit multi-family households. Read More
Silicon Oasis launches smart services for customers
The Dubai Silicon Oasis Authority (DSOA) has launched the 'Hala' initiative to encourage customers to use digital platforms for all their queries. The move came following the success of 'Day without Service Centers', which was initiated by Sheikh Mohammed, Vice President and Prime Minister of the … Read More
Businesspeople – March 25, 2018
Jiras has more than 10 years of customer service and administrative experience. Clark was a customer service representative at a local bank. He received a bachelor's degree in business administration from North Dakota State University. Amy Isas is an administrative support associate IV. She has more … Read More
Business Beat
IpsaOptio Business Solutions has hired Fred Bowman as business consultant and customer service representative. In the position, Bowman will outline IpsaOptio's offerings to local business owners. IpsaOptio offers accounting, payroll, website design, social media management, human resources and … Read More
DMV’s new policy is major roadblock, say businesses that prepare documents for largely immigrant …
Rosas said that long before the DMV eliminated the standby window, he's had concerns with the agency on everything from slow customer service to favoritism and racism. “There are some DMVs that are just very bitter … they try to make life difficult. They've always done it, and now with …
Mashreq Wins Best Call Centre 2018 at the Service Olympian Awards
Mashreq, one of the UAE's leading financial institutions, today announced it has received the Service Olympian Award for 'Best Call Centre 2018'. The prestigious awards are the most coveted customer experience recognition in the Middle East and celebrate excellence in customer service delivery. Read More
Are Your Employees Invested in Customer Outcomes? Here’s How to Tell
In some respects, customer service is cut and dry. If a customer has a question, you answer it. If a customer has a problem, you attempt to resolve it. The process is so straightforward that most companies have a script or a branching algorithm for representatives to follow, which can …
Hidalgo letter: Laramie businesses should focus more on customer service
… gifts for visiting family, the only words spoken to me were “I need to see your ID” when checking out. In a small town such as Laramie where merchants cannot afford to have the inventory that Cheyenne and Ft. Collins stores can afford, the way to be outstanding and …
Rwanda Sports Awards 2018 back
“Every day, customer expectations are rising, as more people become aware of the importance of customer service in business success.” It's for this reason he believes the country deserves more awards recognizing excellence in different fields of endeavor. “When we started the Service Excellence … Read More
Banking inquiry reveals need to get rid of incentives for selling home loans
The Financial Rights Legal Centre argued in its submission to the commission that “media-grabbing scandals have been the extreme symptoms of an underlying malaise that has gripped the entire finance industry”, namely “a fundamental shift from an individual customer service-based industry to a … Read More