Think Tank: Boost Your Brand by Treating Employees as Customers
That's because authentic customer care can only come from someone who is authentically cared for themselves. Picture the cashier who has just been berated in the back room by his or her manager, coming out to help a customer with a challenging transaction. How can that employee show up and … …
Three Keys to Avoid the Supply Chain Relationship Rut
To remain competitive in today's market, brands need to supply consumers with excellent customer service to make sure they feel heard, catered to and satisfied in a personalized experience. To make sure brands, too, feel heard, the best supply chain partners become invested in helping them meet that … Read More
Volvo’s ‘time to deliver’ for dealer profitability
LAS VEGAS — Volvo aims to help its U.S. dealerships improve profitability in 2018 in part by focusing on used cars and customer service. With the most updated product portfolio in the brand's history, "it's time to deliver" on profitability gains, Volvo Car USA CEO Anders Gustafsson said Sunday after …
How to Create a Referral Program for Your Business
Referral marketing means utilizing customer loyalty and positive customer experiences to generate word-of-mouth promotion of your product or service. Creating a Referral Program for your business is not only more effective than many forms of traditional advertising, but it's also easy to do. Let Edgylabs … Read More
Fuming customers say tech retailer Click.ie hasn’t shipped their phones or issued receipts
In response to queries from TheJournal.ie, Anwar acknowledged that communication with customers was not at the level he would want. “We understand that the level of communication has been sub par, the reason being, we have limited resources in customer service to deal with the increase in orders … Read More
Check Your Telstra Bill: Up To 100000 Customers Hit With Unauthorised Premium Service Charges
"Telstra knew that the Premium Direct Billing service it operated led to large numbers of its customers being billed for purchases made without their knowledge or consent. Despite this, Telstra continued to bill customers, making substantial revenue from the service at the expense of customers.". Read More
Where you’ve had good customer service on the Coast
Where you've had good customer service on the Coast. 26th Mar 2018 10:15 AM. 0. You've shared positive experiences from the Fraser Coast. Zjena Kljinskovic gave a thumbs up to Mick the deckhand from Kingfisher Bay Resort barge who helped look after her when she hit her head. Kevin Sparkles … …
A NUMBER of bus service timetables in Pembrokeshire will be changing over the next few months.
Printed copies of individual timetables will also be available from the Council's local library and information centres, customer service centres, and bus operators. Due to on-going service changes, the County bus timetable booklet will no longer be printed. However, it is hoped that the Coastal bus … Read More
Akolades Aged Care Series 2018
With 25+ industry speakers at each event, these forums will give you the actionable takeaways that you need to remain financially sustainable and ultimately offer the highest quality of customer care. Technology in Aged Care Forum Amidst the challenges of an evolving sector, aged care facilities have … Read More
Customer service is the be-all, end-all of a good business
Customer service is the be-all, end-all of a good business. My wife's scallops were only slightly more cooked that these scallops being shucked. (AP Photo/Robert F. Bukaty, File). By Jeff Edelstein, The Trentonian. Posted: 03/25/18, 7:10 PM EDT |. # Comments. The scallops were ice cold. As in … Read More