“A key challenge for IBM is market education; helping organizations understand the use cases in which A.I. assistants can be relevant for cost reduction, customer service improvement, workflow automation, etc.,” he said. “[IBM's] approach, which focuses on narrowly-defined verticals and use cases, is a … Read More

The machine works at the new Kalasatama health centre, where it provides customer service to the delight of children and pensioners in particular. Pepper did not replace any human employee, but rather was installed at the health centre as a pilot run to see how people respond to a humanoid …

Bellway has been awarded five-star builder status for 2018 after more than nine out of ten customers said they would recommend the developer to a friend. The housebuilder, whose South West head office is located in Bristol, has retained the status, which is the highest accolade awarded by the Home … …

On Tuesday 2nd April, Fylde Council's Customer Services Team will be changing the way it deals with face to face enquiries from customers visiting the Town Hall. In making the first significant change since 2004 in how we deal with personal enquiries, the drop-in system will be replaced by an … …

Southampton-based Utility Consultant, Zenergi, has made significant improvements to both customer service and operational efficiency, while at the same time identifying over £80k of savings per annum after embarking on a LEAN efficiency programme delivered by Gosport-based LEAN business … Read More

Adams Auto Body and Service Center, 1811 W. Route 120, is a second-generation, family-owned collision repair business. The company started with a handful of … “Customer service is the key, and it's the reason folks are happy to refer us to their family and friends.” The business employs 23 body …

“And more importantly, we work with Inside Secure on provisioning because it allows us to own the STB security keys and determine which companies will provide our future conditional access services. Inside Secure also has excellent customer service and was instrumental in helping Kiwisat secure … Read More

And then last May came the Exmouth Business Award for best customer service. The award took Leigh by surprise, especially as he applied only one week before nominations closed. “Yes, it was a huge surprise,” he says. “I couldn't believe the support from my loyal customers.” The award has really … …

Florentyna Dawn, the UK's leading Fashion House for Special Occasion Wear, has been announced as the winner of the National award for customer service at the annual Wedding Awards. The Hazel Grove-based company swept the boards at the Wedding Awards, which recognises the best wedding … Read More

FreshDirect and AmazonFresh are like Peapod in that they deliver all manner of groceries, but they source items from different purveyors. FreshDirect's emphasis is on fresh—as in produce, eggs, and the like. Delivery costs $7.99. AmazonFresh wins raves for customer service and selection, including … Read More