To Improve Services, Some Governments Study Companies
The interior was adorned in slick wood and wrapped in glass to lure in potential shoppers; the laptops, desktops, iPads and iPhones were not just on display but available for trying out; visitors got free tutorials on how to operate their new Macs; and the customer service desk was dubbed …
Hey feds, customer service is no mystery
The Trump administration's President's Management Agenda stresses the need to improve customer service. It should be as good as “leading” private sector organizations. Kudos to the person who thought to insert the word “leading.” Because many private sector organizations stink at customer service. Read More
DAPA Products: Manufacturing Quality Products with Exceptional Customer Service
Jasper, AL — (SBWIRE) — 03/26/2018 — In the manufacturing industry, customers complain about other manufacturers having low quality products and no customer service. When they find DAPA Products, they find a manufacturer who consistently produces high quality fenestration products for the … Read More
New service manager appointed at industrial shredding specialist
“Back at our North Yorkshire HQ I'm looking forward to beginning a series of practical toolbox talks tackling subjects ranging from safety to customer service. Our engineers are a key selling point for clients, so it's important they know what role they play and how good they are!” Elaborating on …
Bay West to offer customer service training April 16
The session will be taught by Cindy Carter, who has more than 19 years of experience in high-level customer service roles. She spent 17 years in higher education and college recruitment, and also worked for the Walt Disney World Corporation and The University of Phoenix. Most recently, Carter has … Read …
The Customer Service Improvement Diet
Today, instead of pointing out what to do to improve your customer service (my usual mode of operations as a customer service consultant), I'm going to point out the actions and mindsets that, if removed from your repertoire, will go a long way toward creating customer service excellence. In other …
Early Successes, Provider Customer Additions Drive Growth for Cedar
Its quick growth has prompted Cedar to add key roles in engineering, business development and client service, and expand its philanthropic efforts in 2018 and beyond. Cedar works with hospitals, health systems and medical groups across the U.S. Its ability to optimize all patient interactions in the … Read More
Ofcom implements new customer service and nuisance call rules
UK regulator Ofcom has announced the implementation of a series of new rules designed to strengthen its powers to deal with companies that “persistently misuse” the telephone numbers it allocates. In a statement the watchdog said it now has the power to take back blocks of numbers which are … Read …
Mid-Valley InBusiness: Hoy’s Hardware emphasizes customer service
Greg Mahler, owner of Hoy's Hardware in Sweet Home, said his business has lasted through the decades in large part due to customer service and … Mahler credits the store's longtime success to a strong emphasis on customer service, as well as a wide selection of quality products, competitive prices … …
Bombardier Secures Rail Services Contract Extension with Maryland Transit Administration
Benoit Brossoit, President, Americas Region, Bombardier Transportation said, "We look forward to continuing to fulfill the mission of MTA by providing safe, efficient, and reliable transportation with world-class customer service. Bombardier's strong services portfolio complements our innovative products … Read More