And for this there are a variety of technologies to help you. These include artificial intelligence chat bots, better opening hours for customer service lines, and a personalized web experience. So why businesses should be integrating the latest technology to improve the customer experience? Read More

Most businesses understand the importance of customer service, a necessary component of a successful company. Good customer service is typically shared with friends and family, but word about bad customer service spreads like fire and it can harm your business efforts. These days, consumers are … Read More

Karoney made her remarks at her Ardhi House officer when she handed over the site for the proposed new customer care centre to the contractor. The CS said officers from various departments will be at the centre to help customers. The construction of the customer care centre comes against the … …

"We're working with some of the best automotive education programs in the country to educate students on electric vehicle technology and our unique approach to customer service to prepare them for a career at Tesla," a company spokesperson told CNBC Make It. "Students graduate with a full-time job … Read More

Gulf Power customers are will soon have reduced power bills, according to the Florida Public Service Commission (PSC). On Monday, PSC approved a negotiated plan to apply the 2017 federal tax law to lower the rates that customers pay. Corporate tax rates were reduced from 35 percent to 21 percent … …

Amazon and Monoprix today announced they are joining forces to bring grocery items sourced from Monoprix to Prime Now service customers in Paris and its neighborhood this year. Grocery items sourced from Monoprix will be available in the Prime Now app and web site through a dedicated virtual … Read More

“The survey was carried out across four utility service providers: the Jamaica Public Service (JPS), the National Water Commission (NWC), Digicel and FLOW, by Market Research Services Limited. Among the objectives of the study were too ascertain the levels of customer satisfaction with customer … Read More

An employee at the Pita Pit, a fast-food restaurant in downtown Missoula that caters to the late-night crowd, has been fired after a video showed her spitting in a customer's food, acting as though she were going to jump over the counter while throwing food, and using threatening language during …

The English for customer service program celebrated graduation March 23 at the Pao Arts Center. Its seven graduates were Kim Phung Dai, CuiHua Liang, Yanling Lu, Xiaoxiang Wu, Eva Xie and two students who declined to be named. “There are so many ways to be successful. We hope this is …

Customers contact businesses at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. organisations react by adding headcount — an unsustainable strategy. They must transform operations by developing strength in automation … Read More